Ratings based on 10 Verified Reviews
4.6 Room cleanliness
4.5 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
6 Mar 2024 by Kira, Hotel Management
Thank you very much for staying with us. Also we are very happy that you gave us a high rating and sincerely thank you. We look forward to welcoming you again.
by A verified traveler from Kent
Posted 2 Nov 2023
Very nice traditional house. Very clean. The host is very friendly and accommodating. However this house is best suited for 4 people or less, not for 6 people nor people that has problem going up steep stairs as the two bedrooms are upstairs. Also, with only 1 shower it is not convenient for 6 people that wanted to shower. The other two people had to find another place to stay since it was super cramped.
Comment from Hotel Management
11 Nov 2023 by Kira, Hotel Management
Thank you very much for taking the time to post a review despite your busy schedule. We are delighted to hear that you were satisfied with the staff's service.We sincerely apologize for any inconvenience caused by the small size of the room during your stay. We regret that despite your visit, we were unable to provide you with a comfortable experience. We apologize from the bottom of our hearts for any inconvenience this may have caused.As you rightly pointed out, Hokomachi can be a bit snug for six or more individuals. Our machiya house is ideally suited for up to five people, with two bedrooms on the second floor. However, in order to accommodate the wishes of many guests who want to stay together with their entire family, we have set the capacity at seven individuals. For groups of six or more, we explicitly state on our website that we will provide futons (bedding) in the first-floor tatami living room, and we inform guests of this in advance.Also in Japan, there is a cultural tradition of sleeping on futons in the living room of a Japanese-style room. The steep staircase is a practical solution used in Kyoto, where land is limited, and we continue to use the original staircase from that time. We hope that you will enjoy the Kyoto lifestyle in our machiya house.We hope to see you again. Next time, we would be delighted to welcome you to our two neighbouring machiya houses for a more comfortable stay.
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by Kyoisuke Rikuto Adachi, Hotel Management
Thank you very much for staying with us and your very kind review. We are all very pleased to hear that you had an enjoyable stay, and your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler
Posted 28 Aug 2023
Top notch property that was very comfortable for our family of four. Traditionally beautiful with all of the modern amenities included. The staff was very helpful and attentive and breakfast was on time both mornings (ordered separately). We would not hesitate to stay here again. Highly recommended.
Comment from Hotel Management
2 Sep 2023 by Chris, Hotel Management
Thank you very much for staying with us and your very kind review. We are all very pleased to hear that you had an enjoyable stay, and your review truly means a lot to all of our staff. We hope to welcome you back to Kyoto soon. Thank you again.
by A verified traveler
Posted 25 Aug 2023
This property is incredible, like staying in your very own spa apartment. The staff were amazing & when we struggled to arrive on the expected day due to a typhoon, called us (English speaking) to give us advice & offer a refund for the night we would miss.
Miki met us when we arrived and answered any questions we had about the apartment and Kyoto.
If you want a bit of luxury then this is the place for you ... faultless
Comment from Hotel Management
25 Aug 2023 by Miki, Hotel Management
Thank you very much for staying with us for your Kyoto vacation. We were grateful for your safe arrival despite the difficult conditions and it was our pleasure to welcome you all .We also greatly appreciate your very kind review, it really gives us the strength to continue to do our very best for our guests. We look forward to welcoming you back soon!!Thank you again.
by A verified traveler
Posted 27 Jun 2020
Comment from Hotel Management
1 Jul 2020 by 【Kyoisuke】 Kira, Hotel Management
Thank you for staying at Mukadeyacho Hokomachi. We would also like to thank you for your very high evaluation. We sincerely hope that you will come again.
この度は京いすけ百足屋町Hokomachiにご宿泊いただきましてありがとうございました。また大変高い評価をちょうだいいたしまして心より感謝申し上げます。またぜひお越しいただけることを心より願っております。
by A verified traveler
Posted 10 Nov 2023
対応が非常に素晴らしかったです。
数々のおもてなし、ご配慮をいただき
とても充実した京都旅行になりました。
また京都に行く機会があれば
ぜひお願いしようと思います。
Comment from Hotel Management
11 Nov 2023 by 小森, Hotel Management
この度はご宿泊いただきましてありがとうございました。また、お忙しい中ご投稿いただき、大変高い評価をいただきまして誠にありがとうございます。快適にお過ごしいただけたようで大変嬉しく思います。また是非お会いできることを心待ちにしております。
by A verified traveler
Posted 18 Jul 2023
Comment from Hotel Management
2 Aug 2023 by Kira, Hotel Management
Thank you for your very high evaluation. We look forward to meeting you again.
by A verified traveler
Posted 5 May 2023
大変お世話になりました。
すべてにおいてご配慮が行き届き快適な時間を過ごすことができました。
旅行の人数によってはまた是非お世話になりたいと思います。
ありがとうございました。
Comment from Hotel Management
3 Jun 2023 by 井上, Hotel Management
この度は大変高い評価とコメントをいただきまして誠にありがとうございます。快適にお過ごしいただけたようで大変うれしいです。また機会がございましたら是非お越しくださいませ。最後になりましたが、お忙しい中ご投稿いただいたにもかかわらず、返信が遅くなりましたことを、心よりお詫び申し上げます。
by A verified traveler
Posted 12 Oct 2020 on Hotels
Comment from Hotel Management
23 Nov 2020 by 【Kyoisuke】 Kira, Hotel Management
大変高い評価をいただきまして誠にありがとうございます。お忙し中ご評価いただいたにもかかわらず、返信が遅れましたことを心よりお詫び申し上げます。
