Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 15 Nov 2024
The only issue I had was the dryer was not working properly. Everything else was perfect
by A verified traveler
Posted 12 Nov 2024
Average hotel for short stay.
by A verified traveler
Posted 28 Oct 2024
Great position & helpful staff
Comment from Hotel Management
29 Oct 2024 by Hotel MS EST Shijo Karasuma, Hotel Management
Dear RomiThank you for taking the time to share your positive experience at Hotel MS EST Shijo Karasuma! We're thrilled to hear that you enjoyed our great location and found our staff helpful.Your feedback means a lot to us and serves as a great motivation for our team. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 16 Oct 2024
Location, location, location. This stay was great for us, the hotel was clean and the staff was friendly. You are less than a block from the main shopping street in Kyoto and within walking distance to some main attractions, access to a metro and bus stop within a block that can take you pretty much anywhere without changing routes. The room is on the smaller side even to japan standards but can't complain.
Comment from Hotel Management
19 Oct 2024 by Hotel M's Est Shijo Karasuma Front Desk, Hotel Management
Dear CarlosThank you for taking the time to write a review of your stay at Hotel M's Est Shijo Karasuma.We are so glad to hear that you enjoyed your stay and that we were able to meet your expectations.We are always looking for ways to improve our services, and your feedback is invaluable to us.We will take your comments into account as we continue to strive to provide our guests with the best possible experience.Thank you again for choosing Hotel M's Est Shijo Karasuma.We hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 12 Oct 2024
Close to markets and restaurants. Very convenient asa tourist
Comment from Hotel Management
19 Oct 2024 by Hotel M's Est Shijo Karasuma Front Desk, Hotel Management
Dear SongtaoThank you for choosing to stay with us at Hotel M's Est Shijo Karasuma and for sharing your valuable feedback.We are delighted to hear that you enjoyed your stay and appreciated our convenient location. As you noted, we are within easy walking distance of both the bus and railway stations, making it simple for guests to explore the city. Additionally, the nearby convenience stores and restaurants allow for easy access to snacks and meals.Your feedback is greatly appreciated, and we sincerely hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 7 Oct 2024
Very good location in busy busy area. Close to train stations/bus stops. Small room as expected. Walls thin so we could hear snoring through night.
Comment from Hotel Management
19 Oct 2024 by Hotel M's Est Shijo Karasuma Front desk, Hotel Management
Dear Aleeza Thank you for choosing to stay with us at Hotel M's Est Shijo Karasuma and for sharing your valuable feedback.We are delighted to hear that you enjoyed your stay and appreciated our convenient location. As you noted, we are within easy walking distance of both the bus and railway stations, making it simple for guests to explore the city. On the other hand,We sincerely apologize for the inconvenience caused by the noise during your stay.With your feedback this time, we will make every effort to make your stay more secure by strengthening patrols. Additionally, we can offer room changes if available, to ensure a more comfortable experience for you.We would appreciate it if you could use it again when you come to Kyoto. We look forward to your visit from the bottom of our heart.
by A verified traveler
Posted 29 Sep 2024
Long hair on the floor. No one reply to my message on Expedia before check in.
Comment from Hotel Management
19 Oct 2024 by Hotel M's Est Shijo Karasuma Front desk , Hotel Management
Dear YiThank you for taking the time to share your feedback regarding your recent stay at Hotel MS Est Shijo Karasuma. We sincerely apologize for the oversight concerning the long hair on the floor and for the delay in our response to your message on prior to your check-in.Your comfort and satisfaction are very important to us, and we are committed to providing a clean and welcoming environment for all our guests. We will address these issues with our housekeeping team to ensure they are promptly resolved.Thank you again for your understanding and we hope to have the pleasure of welcoming you back to our hotel in the future.
by A verified traveler
Posted 29 Sep 2024
Hotel was great, beautiful easy to find. Close to the station and very walkable. A lot of restaurants and shopping around de area.
Room was modern, clean and comfortable. Satff was super nice! Very happy with our stay :)
Comment from Hotel Management
29 Oct 2024 by Hotel M's Est Shijo Karasuma Front Desk, Hotel Management
Dear Anyely,Thank you for taking the time to share your positive feedback about your recent stay with us at Hotel M's Est Shijo Karasuma.It is always wonderful to receive positive feedback from our guests and we are pleased that our hotel met your expectations.Our team strives to provide exceptional service to all of our guests, and we are delighted to hear that we were able to make your stay with us a memorable one.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.
by A verified traveler
Posted 29 Aug 2024
Ac wasn’t working in room staff made aware twice and did nothing, wouldn’t let us switch rooms either they said all rooms were like that AC wise and if that is the case definitely not worth staying during the summer maybe winter
Comment from Hotel Management
19 Oct 2024 by Hotel M's Est Shijo Karasuma Front Desk, Hotel Management
Dear sallyThank you for taking the time to share your experience at Hotel MS Est Shijo Karasuma. We sincerely apologize for the issues you faced with the air conditioning during your stay and for the inconvenience caused by our staff's response.Your feedback is valuable, and we will address your concerns with our team to ensure a better experience for our guests in the future.
