Ratings based on 716 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
The hotel is a little ways from some of the places I wanted to go to, but accessible by bus or walking.
My room was clean and the bed was ok, the pillows were a bit flat and hard but I still had good sleep.
The front desk staff were very helpful and gave me assistance trying to hail a taxi and gave me great directions when I was trying to go to several tourist locations.
I felt very safe at this location and I liked that it was near a great public bath!
Comment from Hotel Management
18 Nov 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.
by A verified traveler
Posted 6 Nov 2024
This place was nice. It was a 15 minute or so walk from a train station, and had convenient store around if you wanted snacks. They had a mandatory cleaning every 3-4 days, which meant our room got cleaned while we were there. They also had one of those showers where you could stand outside the tub and the water would still go down the drain. Internet was a little slow, but that's expected.
Comment from Hotel Management
16 Nov 2024 by Megumi Kiyama, Hotel Management
Thank you for your feedback!We are looking forward to seeing you again!
by A verified traveler
Posted 15 Oct 2024
The property was kept in great condition.
The worst thing is that the beds are so hard and uncomfortable. The property is also a little isolated but it’s quiet and people all around the bldg making lots of noise. I arranged for them to receive my luggage delivery and they got it and took care of it until I got there.
Comment from Hotel Management
20 Oct 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback! If you come to Kyoto again,we would be glad if you staying.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback! If you come to Kyoto again,we would be glad if you staying.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
9 Oct 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback!. If you come to Kyoto again,we would be glad if you staying. We are looking forward to seeing you again!
by A verified traveler
Posted 26 Sep 2024
I wanted to like this place. They checked our bags early and brought them to our room, they had free non-alcoholic drinks during certain times, offered free bath salts, and it was in a great location close to some wonderful places. The size was also nice for a Japanese hotel.
Unfortunately our room had a distinct smell when we walked in that didn't go away during our two night stay. There were also stains on the carpet and duvet and marks on the wall. All of the other stuff is nice, but that doesn't make up for the lack of cleanliness.
Note that the smell can also be smelt outside, so I think it's the location, not the room. And as we only stayed two nights, it wasn't worth bringing up.
I would not stay again, but assuming your room doesn't smell, it's actually a great place to stay.
Comment from Hotel Management
27 Sep 2024 by Reception staff, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 23 Sep 2024
Good service. Very helpful staff. Loved my time at this place.
Comment from Hotel Management
24 Sep 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback!. If you come to Kyoto again,we would be glad if you staying. We are looking forward to seeing you again!
by A verified traveler from Brisbane
Posted 9 Sep 2024
This quite well located hotel was on a bus route to the train station and major attractions Amazing breakfast and drinks happy hour
Comment from Hotel Management
11 Sep 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.
by A verified traveler
Posted 20 Aug 2024
A little far from Kyoto station, 13-15 min walk. Closest convenience store and dining options are about a 7 min walk. Front desk always cheerful and greeting guests. They were also multilingual and very helpful during check-in process.
The daily breakfast buffet was average in taste, essentially the same menu every day. Happy hour is actually just 1 hour, but you can use it anytime between 4-9PM.
Sadly, there is a weird stinky smell just outside the hotel, which is emanating from one of the adjacent buildings. You can smell this only briefly for maybe a few seconds as you're walking in/out. The inside of the hotel smells completely normal and clean.
Unfortunately, my bathroom smelled faintly of urine even with the fan on the entire time. There was also no caulking between the shower wall and bathtub, so you could see visible black mold growing in between the gap. There was no mold odor however. The bathroom was otherwise very clean. The sink's water pressure was so strong it would splash out if you pushed the handle all the way up, so you have to be careful and lift it just a little bit.
My TV also would regularly glitch out when trying to watch Youtube through the TV app, but the normal TV function was fine.
Comment from Hotel Management
21 Aug 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback!.If you come to Kyoto again,we would be glad if you staying.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Megumi Kiyama, Hotel Management
Thank you very much for your feedback! We are really glad to comfortably stayed. If you come to Kyoto again,we would be glad if you staying.
