Ratings based on 1,299 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 31 Dec 2024
Accidentally booked a smoking room, which we didn’t realise was a thing.
Being 6 months pregnant, we asked staff the next day if we could change rooms and pay the difference. They advised there was no availability, even though we had checked online and there was.
We had to leave early and pay for another hotel.
Altogether there isn’t really much going on in that location, seems far away from the main areas and restaurants.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
Excelente
by A verified traveler from Ann Arbor
Posted 29 Dec 2024
Staff members are friendly and speak good English. The location is at the center of shopping and restaurants. There are several high end restaurants of tempura, Chinese, and steak house.
by A verified traveler
Posted 26 Dec 2024
Very good location and easy to access from Kyoto station
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Dear KazuakiThank you very much for choosing to stay at Hotel Granvia Kyoto. Did you enjoy your travel in Kyoto?Our hotel is directly connected to JR Kyoto Station. No matter you take the Shinkansen or other train to come to Kyoto, you don't need to get outside of the Kyoto Station Building and can arrive at our hotel.We are very pleased to receive the word of compliment, especially about our location.We continually strive to improve our quality of service and hope to welcome you back again in the near future.Thank you for your review. Best regards, Director of Rooms
by A verified traveler
Posted 24 Dec 2024
Everything is excellent
Comment from Hotel Management
27 Dec 2024 by Manager, Hotel Management
Dear LienThank you very much for returning to Hotel Granvia Kyoto.We are truly honored to hear that you had another enjoyable stay with us.We will continue to strive for utmost hospitality through creating a more comfortable space.All of us at the hotel look forward to welcoming you again.Best regards,Director of Rooms
by A verified traveler
Posted 23 Dec 2024
Great location, very comfortable and the staff were super helpful
Comment from Hotel Management
26 Dec 2024 by Manager, Hotel Management
Dear GeorgiaThank you very much for staying at Hotel Granvia Kyoto.We are glad to hear that you had a pleasant stay at our hotel.We are honored to receive your compliments on our location and staff.We will continue to strive to improve our services to satisfy as many guests as possible.We look forward to welcoming you again.Thank you very much for your kind words.Best regards, Director of Rooms
by A verified traveler
Posted 23 Dec 2024
Very good location. Breakfast was phenomenal.
Comment from Hotel Management
26 Dec 2024 by Manager, Hotel Management
Dear Chu YungThank you very much for coming to Hotel Granvia Kyoto.We are delighted to hear that you enjoyed our location and breakfast.Our hotel is directly connected to Kyoto Station, which is very convenient for access to tourist attractions and shopping.We will continue to make every effort to provide a more comfortable and satisfying space and service to all our guests without resting on our good location.We look forward to seeing you again soon.Best regards, Director of Rooms
by A verified traveler
Posted 21 Dec 2024
The room facing Kyoto Tower is breathtaking
Comment from Hotel Management
23 Dec 2024 by Manager, Hotel Management
Dear JeffThank you very much for staying here at Hotel Granvia Kyoto. We are thrilled to hear that you enjoyed the breathtaking view of Kyoto Tower from your room. At Hotel Granvia Kyoto, we take pride in offering our guests stunning views and an unforgettable experience.We will continue to strive for further enhancement and improvement of our services, and we hope that you will visit us again when you come to Kyoto.Thank you again for your feedback.Best regards, Director of Rooms
