Ratings based on 90 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 23 Oct 2024
Dirty, when I checked in there was even some food scraps in the table.
by A verified traveler
Posted 3 Oct 2024
There are couple bus lines in front of the hotel, close to Kyoto castle
by A verified traveler
Posted 14 Jul 2024
The staff were unhelpful and didn’t care that we had been rained on and soaking wet to let us check in early so we sat for 2hrs in wet clothes while they held our luggage.
The power points were all over the room except for next to the beds where you would expect. Also the entire hotel smelt of cigarettes with no amenities.
Would not stay again!
by A verified traveler
Posted 7 Jul 2024
Very nice hotel
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 9 May 2024
It was a great hotel, it was cheap and very clean. The staff were patient and considerate. The fact that there was even an option for single person rooms was awesome. Good option for those of us who don't exactly make a lot. Sometimes, I walk past the building because the buildings are so packed together, it's noticeable enough to identify it though. It has the lettering right above the building.
by A verified traveler
Posted 31 Mar 2024
Very expensive hotel! This cost 2 to 5 times more than my other Japan stays (I've booked 6 hotels), which makes the following issues even worse:
There's a TV in my room, but it's useless because you have to pay to watch anything
The advert says taxes included, but I still had to pay on arrival
There's a kettle in my room, but no coffee, water or tea. When I mentioned this to the receptionist she said I could drink the tap water from the bathroom, which is incredibly unhygienic and unhealthy
When I arrived I waited 10 minutes in an empty reception for staff
As I had arrived early, I asked to store my luggage there, but was told I could just leave it in the unmanned lobby. In other words, "we don't care"
No one on desk when arrived. Waited 10 mins
Considering the cost, it amazes me that there is no breakfast options
There is no recycling bin in the room
Finally, the location on the Expedia map is wrong. It is a 30 minute walk to the Imperial palace, not 10 like the advert states. It is 1.5km from the location provided by Expedia
Overall, very unimpressed
by A verified traveler
Posted 7 Mar 2024
Nice and great location
by A verified traveler
Posted 5 Dec 2023
