Ratings based on 54 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Beautiful boutique hotel with excellent service. Would highly recommend.
Comment from Hotel Management
11 Jan 2025 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Regina samaWe are thrilled to hear that you had a great stay with us. We take pride in providing well-equipped rooms for our valued guests and are glad you found it satisfactory. We are continually striving to offer top-notch services and your feedback helps us tremendously. We sincerely hope to have the chance to welcome you back for an even more enjoyable stay. Thank you for choosing us and for your wonderful review. Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler from palmetto bay
Posted 5 Jan 2025
Service is incredible. Staff is amazing.
Comment from Hotel Management
5 Jan 2025 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Ismael samaA Happy New Year of 2025!Thank you for the excellent rating. We're thrilled to see that you had a five-star experience at our hotel. We continually strive to provide our guests with an enjoyable stay. We look forward to welcoming you back in the near future and hope to make your next visit even more memorable.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 28 Dec 2024
An absolutely beautiful hotel with top service. I highly recommend and I would definitely stay her again.
Comment from Hotel Management
28 Dec 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Amal samaThank you for the excellent rating!We're thrilled to see that you had a five-star experience at our hotel. We continually strive to provide our guests with an enjoyable stay.We look forward to welcoming you back in the near future and hope to make your next visit even more memorable.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 19 Dec 2024
What a fabulous property! We tremendously enjoyed staying there. The location is extremely convenient with a subway station within 5 mins and being situated opposite Nijo castle adds a certain charm. The food was delicious and the staff are extremely courteous and amicable. We will definitely be going back!
Comment from Hotel Management
20 Dec 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Ushnish sama,Thank you for your fantastic feedback. It's heartening to hear that you had a perfect stay at our hotel and thoroughly enjoyed the city. Our team consistently strives to deliver an exceptional experience to our guests and your compliments serve as a great motivation. We are glad you had a wonderful time and look forward to welcoming you back for another fabulous stay. Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 30 Nov 2024
They were so nice ! Wonderful experience
Comment from Hotel Management
1 Dec 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Jonathan sama,Thank you for your fantastic review and rating. We're delighted to hear you found our hospitality outstanding, as our team strives to provide excellent service to ensure our guests have a wonderful stay, and your generous words reaffirm our work. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with another exemplary experience on your next visit!Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 21 Nov 2024
Everything was great!
Comment from Hotel Management
23 Nov 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Jose sama,Thank you for your fantastic review and perfect rating. We're thrilled to hear that you found everything to be excellent during your stay with us. We hope to have the pleasure of welcoming you back soon.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Wendi samaThank you very much for your wonderful review, please do not hesitate to let us know if you need any assist from us. Have a wonderful day!Sincerely yours,GARRYA Nijo Castle Kyoto, Front Team
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
7 Nov 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Kristie,We're thrilled to see your top rating and appreciate your confidence in us. Your rating speaks volumes about your experience. We always strive to provide the best for our guests; your rating is a testament to our efforts. We look forward to welcoming you back.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 20 Oct 2024
Extremely well trained staff to take care of your needs. Very nice and receptive. Location is excellent if you want to visit the Nijo Castle but minimal shopping and dining around hotel. Hotel does have a Michelin Star restaurant which was offering free breakfast and dinner during our stay. No gym, no spa and no pool. Rooms were great very spacious with an open feeling. Ours had an elevated dining area on tatami mats. Room safe, well stocked refrig and huge shower and bath.
Comment from Hotel Management
20 Oct 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Mitchell samaThank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet most of your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with even better experience. Best Regards, GARRYA Nijo Castle Kyoto, Management Team
by A verified traveler from Bedminster
Posted 14 Oct 2024
The best hotel so far in Kyoto. Great staff. Beautiful and very convenient close to the train. Great dinner and breakfast option. Super clean and absolutely moder bathroom.
Comment from Hotel Management
18 Oct 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Anila samaThank you for your wonderful feedback. We're delighted to hear that our location, cleanliness, and dining options contributed to your enjoyable stay. Our team is committed to providing the highest level of service, and it's fantastic to know we met your expectations. We hope to welcome you back to Kyoto for another excellent experience soon.Best Regards,GARRYA Nijo Castle Kyoto Management Team
