Ratings based on 44 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Extremely well trained staff to take care of your needs. Very nice and receptive. Location is excellent if you want to visit the Nijo Castle but minimal shopping and dining around hotel. Hotel does have a Michelin Star restaurant which was offering free breakfast and dinner during our stay. No gym, no spa and no pool. Rooms were great very spacious with an open feeling. Ours had an elevated dining area on tatami mats. Room safe, well stocked refrig and huge shower and bath.
Comment from Hotel Management
20 Oct 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Mitchell samaThank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet most of your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with even better experience. Best Regards, GARRYA Nijo Castle Kyoto, Management Team
by A verified traveler from Bedminster
Posted 14 Oct 2024
The best hotel so far in Kyoto. Great staff. Beautiful and very convenient close to the train. Great dinner and breakfast option. Super clean and absolutely moder bathroom.
Comment from Hotel Management
18 Oct 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Anila samaThank you for your wonderful feedback. We're delighted to hear that our location, cleanliness, and dining options contributed to your enjoyable stay. Our team is committed to providing the highest level of service, and it's fantastic to know we met your expectations. We hope to welcome you back to Kyoto for another excellent experience soon.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 8 Oct 2024
Everything about the property was superb.
The fantastic service, friendliness and professional staff made our stay very enjoyable.
Comment from Hotel Management
11 Oct 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Felipe sama,Thank you for your wonderful review. It's always delightful to know we've made our guests' stay enjoyable. Your positive feedback truly motivates us, and we look forward to welcoming you again, ensuring you experience the same top-notch service.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 6 Oct 2024
Outstanding hospitality
Comment from Hotel Management
8 Oct 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Antoni sama,Thank you for your fantastic review and perfect rating. We're delighted to hear you found our hospitality outstanding, as our team strives to provide excellent service to ensure our guests have a wonderful stay, and your generous words reaffirm our work. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with another exemplary experience on your next visit!Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 7 Jul 2024
Great staff. New modern hotel. Can’t wait for our next visit.
Comment from Hotel Management
7 Jul 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Mr. Mohammadhossein samaThank you for your fantastic feedback!!It's heartening to hear that you had a perfect stay at our hotel and thoroughly enjoyed the city. Our team consistently strives to deliver an exceptional experience to our guests and your compliments serve as a great motivation. We are glad you had a wonderful time and look forward to welcoming you back for another fabulous stay. Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
3 Aug 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Anneke samaThank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience. Best Regards, GARRYA Nijo Castle Kyoto, Management Team
by A verified traveler
Superb Kyoto hotel
Posted 18 Jun 2024 on HotelsThis is a gorgeous hotel, across the street from Nijo castle. Service is superb and meals in the restaurant were delicious classic Japanese fare. Wonderful stay!
Comment from Hotel Management
25 Jun 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Jennifer sama,Thank you for taking the time to share your experience. It delights us to learn that you enjoyed our location, service, and cuisine. We strive to offer our guests a unique and memorable experience and we're ecstatic that we achieved this during your stay. We look forward to welcoming you back to our hotel and Nijo castle on your next visit to Kyoto.Best Regards,GARRYA Nijo Castle Kyoto Management Team
by A verified traveler from virginia beach
Posted 20 May 2024
Simply amazing I would recommend.
Comment from Hotel Management
25 May 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Olivier samaThank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another wonderful experience. Best Regards, GARRYA Nijo Castle Kyoto, Management Team
by A verified traveler
Posted 8 May 2024 on Hotels
This was one of the greatest hotel experiences I’ve had ever…. The service was second to none. Most of Japan’s cities are crowded and chaotic, and to return after a long touristy day to the serenity and peacefulness of this hotel was absolutely incredible.
Comment from Hotel Management
12 May 2024 by GARRYA Nijo Castle Kyoto, Hotel Management
Dear Angel,Thank you for your glowing feedback. We are overjoyed to read that we could provide you with one of the greatest hotel experiences ever! Our dedicated team always strives to offer unparalleled service, creating a serene oasis amidst the hustle and bustle of the city. We are thrilled to hear that this was your experience. Your kind words will undoubtedly motivate them further. We hope to have the opportunity to welcome you back for another peaceful stay after your exciting days of exploring Japan.Best Regards,GARRYA Nijo Castle Kyoto Management Team
