Ratings based on 1,187 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Great location! Soft bed mattress that made our backs hurt
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
very close to shopping
by A verified traveler
Posted 30 Dec 2024
Accessible location with professional and courteous staff.
Able to assist easily with whatever queries you might have ranging from sights around the area, authentic food stalls around the area to arranging for luggage forwarding.
The rooms are clean and well lit.
Within the room is a humidifier / purifier too.
The only lacking point would be a laundry room within the property and requires one to walk approximately 3 min (1 min if you cut thru the alley instead of walking afore-mentioned 3 min around) to a Net cafe to do the clothes.
by A verified traveler
Posted 29 Dec 2024
Would definitely return
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto. We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto. Thank you again for your review. We hope to have the chance to welcome you back soon. Kind regards, Cross Hotel Kyoto
by A verified traveler
Posted 20 Dec 2024
What a wonderful surprise! This hotel was beautiful. Large spacious room, all the amenities including a large tub to soak in after a day of exploration. This is a true gem and for the price you can’t beat it!
Comment from Hotel Management
23 Dec 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for your kind words about your recent stay at Cross Hotel Kyoto.We are thrilled to hear that you enjoyed the spacious room and the amenities, including the large soaking tub, which we believe adds to our guests' comfort after a day of exploring. As you mentioned, our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We provide 4 types of fragrance of the bath salt including “sakura” to make guests stay even more special, so we are happy if you enjoyed our spacious bathtub to relax after a long day of travel.Your appreciation encourages us to continue providing quality experiences for our guests. We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards,Cross Hotel Kyoto
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Cross Hotel Kyoto, Hotel Management
Thank you for choosing to stay with Cross Hotel Kyoto. We always strive to deliver the best experience for our guests and we are pleased that you ranked us so highly.We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto
