Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
All was good with the hotel. Location wasn't perfect but not bad! :)
by A verified traveler from Ft Laudable
Posted 10 Oct 2024
Booked my reservations 10 months out and 1 months before the trip my reservations were canceled and re-booked to another hotel and we had to pay for an upgrade to the original room we had booked.
by A verified traveler
Posted 25 Sep 2024
The property was excellent reception staff helpful .Hotel was in walking distance of quiet a few attractions and restaurants. Over all ideal hotel very clean and well equipped small kitchen area and a launderette in the basement .just waiting in hotel now to go to the airport for ourreturn flights ,would definitely recommend this hotel.
Comment from Hotel Management
25 Sep 2024 by Guest service, Hotel Management
Thank you for sharing your positive stay experience with us! We are delighted to read that you were satisfied your stay with us. We thank you again for choosing to stay with us and we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,
by A verified traveler
Posted 9 Aug 2024
Terrific staff. Clean. I just wish there was a gym like the Citadines in Tokyo.
Comment from Hotel Management
11 Aug 2024 by Guest service, Hotel Management
Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Karasuma-Gojo Kyoto! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely,
by A verified traveler
Convenient stay
Posted 7 Aug 2024 on HotelsGreat location and friendly staff
Comment from Hotel Management
11 Aug 2024 by Guest service, Hotel Management
Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.Once again, thank you for your valued patronage. From all of us at Citadines Karasuma-Gojo Kyoto , we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,
by A verified traveler
Posted 30 Jul 2024
Great spot! Spacious rooms with a small kitchenette. Friendly, helpful staff.
Comment from Hotel Management
1 Aug 2024 by Guest service, Hotel Management
Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.Once again, thank you for your valued patronage. From all of us at Citadines Karasuma-Gojo Kyoto , we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,
by A verified traveler
Posted 26 Jul 2024
Air conditioning made us sick unlike other hotels
Comment from Hotel Management
26 Jul 2024 by Guest Service Officer, Hotel Management
Dear Guest, Greetings from Citadines Kyoto Karasuma Gojo. Thank you for staying at our hotel and sharing your experience.We are sorry for all inconvenience that caused to you. Best regards, Guest Services
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
3 Sep 2024 by Guest service, Hotel Management
Thank you for sharing your positive stay experience with us! We are delighted to read that you were satisfied your stay with us. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely,
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Guest Service Officer, Hotel Management
Thank you for sharing your positive stay experience with us! We are delighted to read that you were satisfied your stay with us. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely,
by A verified traveler
Posted 21 Jul 2024
Walkable to most shopping areas and the staff is extremely helpful! Laundry services were convenient and easy to use
Comment from Hotel Management
21 Jul 2024 by Guest service, Hotel Management
Thank you for sharing your positive stay experience with us! We are delighted to read that you satisfied your stay with us. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely,
