Ratings based on 716 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2021
I parked my vehicle at 4 AM after a long journey, no security was present, then I informed reception that I parked my car in the parking lot by the wall (I told I can leave the keys at reception if there is a problem in case) and if that would be a problem, she replied me that she does not oversee it but security, then I found security and tried to explain where I parked in English, he was not happy with it and his attitude was really aggressive whining in his native language, then he took me to the reception with anger, and reception told me it is fine where I parked...this was terrible service and attitude toward a client
Comment from Hotel Management
2 Nov 2021 by Antonina, Deputy Front Office Manager, Hotel Management
Dear Firat, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! Please accept my deepest apologize for all inconveniences. Would you be so kind to write your reservation details, because now i can not check anything. I will be much appreciate for your answer. Kind regards, Antonina, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Posted 19 Sep 2021
The room was very small. The floor was very dirty. The bedding quality was poor. Cooler was not working. Quality was lower than a motel
Comment from Hotel Management
21 Sep 2021 by Antonina, Hotel Management
Dear Reema, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! Please accept my deepest apologize for all inconveniences. Also i would like to inform you that we have already rooms after total reconstruction, category "Business". Next time check this category. I wish you a wonderfull day and we will be glad to welcome you again in the nearest future. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Good value good locstion
Posted 27 Aug 2021 on HotelsLybid is a good value. Reception staff speak English as well as some of the restaurant staff. Breakfast buffet is good with wide choice. A lot of businesspeople as well as middle eastern tourists are often at Lybid. No complaints. Older facility but overall it’s well maintained. Premier hotel group mgmt which is a good Ukr chain very near mall and central rr station
Comment from Hotel Management
30 Aug 2021 by Antonina Davydchuk, Hotel Management
Dear John, thank you for taking the time to leave your rating about Premier Hotel Lybid! We are happy to know that you were satisfied with the location of our hote, service level and breakfast. I wish you a wonderfull day and will be glad to welcome you again in the nearest future. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Needs some cleaning / modernizing
Posted 18 Aug 2021 on HotelsThe good: Very friendly staff. Nice view from rooms on upper floors, good and quiet AC.
The bad: Rooms are a bit on the small side and in need of a deep clean or renovation. Water was leaking from the shower cabin onto bathroom floor. Carpet had some stains and room had a distinct smell of stale smoke, which got slightly better with the days (checked another room and it was the same - likely due to increased number of guests from a certain part of the world where non-smoking in rooms is rarely respected). Some street noise, but not too bad. Curtains don't cover the whole window - this was already the case when I stayed here in 2013. Breakfast slipped a lot since then, it used to be good, now it's mediocre. Generally, hotel needs a facelift.
Comment from Hotel Management
18 Aug 2021 by Antonina Davydchuk, Hotel Management
Dear Guest, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! We are happy to know that you were satisfied with service level and view from your room. Please accept my deepest apologize for all inconvniences. I would like to inform you that we have already started partially rooms renovation to make more comfortable accomodation for our guests in future ( 3 floors have been already renovated, 1 floor we have openned after total reconstruction Premier Business rooms). I wish you a wonderfull day and we will be glad to welcome you again. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Great place..
Posted 8 Jul 2021 on HotelsComment from Hotel Management
8 Jul 2021 by Antonina Davydchuk, Hotel Management
Dear Douglas, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! I wish you a wonderfull day and we will be glad to welcome you again. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Posted 4 Jul 2021
very close to train station. good food in restorant
Comment from Hotel Management
5 Jul 2021 by Antonina Davydchuk, Hotel Management
Dear Guest, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! We are happy to know that you were satisfied with the location of our hotel and restaurant. I wish you a wonderfull day and we will be glad to welcome you again in the nearest future. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Comfortable hotel
Posted 22 Feb 2021 on HotelsStayed 2 night in Kyiv before flying from Boryspol, Conveniently close to the main railway station. Clean and comfortable rooms.
Comment from Hotel Management
23 Feb 2021 by Antonina Davydchuk, Hotel Management
Dear Guest, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! We are happy to know that you were satisfied with the location of our hotel and your room. I wish you a wonderfull day and we will be glad to welcome you again. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Posted 15 Dec 2020 on Hotels
Very convenient hotel, friendly personnel
Comment from Hotel Management
16 Dec 2020 by Antonina Davydchuk, Hotel Management
Dear Ibrahim, thank you for taking the time to leave your rating about Premier Hotel Lybid! I wish you a wonderfull day and to have a pleasant time in our hotel. If you have any questions just contact the reception. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Posted 11 Dec 2020 on Hotels
Comment from Hotel Management
11 Dec 2020 by Antonina Davydchuk, Hotel Management
Dear Ibrahim, thank you for taking the time to leave your rating about Premier Hotel Lybid! I wish you a wonderfull day and to have a pleasant time in our hotel. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
by A verified traveler
Posted 8 Oct 2020
Good staff, clean room and great location in city.
Comment from Hotel Management
13 Oct 2020 by Antonina Davydchuk, Hotel Management
Dear Guest, thank you for taking the time to leave your rating following your recent stay with us at Premier Hotel Lybid! We are happy to know that you were satisfied with the location of our hotel, service level and cleanliness. I wish you a wonderfull day and we will be glad to welcome you again. Kind regards, Antonina Davydchuk, Deputy Front Office Manager, Premier Hotel Lybid
