Ratings based on 806 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Svitlana - Front Office&Reservation Manager, Hotel Management
Dear Chris, We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Svitlana KHOLODOVA - Front Office&Reservation Manager
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Svitlana - Front Office&Reservation Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Svitlana KHOLODOVA - Front Office&Reservation Manager
by A verified traveler
Posted 13 Sep 2024 on Hotels
I have just spent a month at the Ibis city centre Kyiv. The hotel and staff were excellent in very difficult circumstances. The hotel continued with dining facilities and laundry despite constant air raid alarms and power difficulties. How the staff keep such happy smiling faces with all that must be going on in their own lives is incredible. I cannot speak highly enough of all the staff and thank them for a wonderful stay in a wonderful country. I fully recommended the Ibis city centre to anyone staying in Kyiv.
Comment from Hotel Management
17 Sep 2024 by Svitlana - Front Office&Reservation Manager, Hotel Management
Dear Chris, We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Svitlana KHOLODOVA - Front Office&Reservation Manager
by A verified traveler
Roof Terrace not open. Other hotels terraces open
Posted 21 Aug 2024 on HotelsGood staff and service. Good A/C. Quite noisy if you open windows. Close to bus stop, metro stop and botanical gardens. Overall 8/10 - good value based business hotel. Bar and restaurant very basic. Only reason I would not stay again is website still advertises roof terrace. It is NOT open. That was first reason I stayed there.
Comment from Hotel Management
22 Aug 2024 by Svitlana - Assistant Front Office Manager, Hotel Management
Dear Guest, Thank you for choosing ibis Kyiv City Center hotel for your accommodation in Kyiv. We appreciate your feedback; As I can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our guest is extremely important for us, as the comfort of our guests is the highest priority.The hotel is really has a roof terrace, but it's working as a bar during the war, but it can be open upon guest's request or during conferences at 16th floor.We would be more than happy to welcome you back at ibis Kyiv City Center hotel soon.Sincerely,Svitlana KHOLODOVA - Assistant Front Office Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Svitlana - Assistant Front Office Manager, Hotel Management
Dear Chris,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Svitlana KHOLODOVA - Assistant Front Office Manager
by A verified traveler
Posted 14 Jun 2024
Good
Comment from Hotel Management
17 Jun 2024 by Svitlana Kholodova - Assistant Front Office Manage, Hotel Management
Dear Man Yee,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Svitlana KHOLODOVA - Assistant Front Office Manager
by A verified traveler
Posted 28 May 2024
Good
Comment from Hotel Management
30 May 2024 by Svitlana Kholodova - Assistant Front Office Manage, Hotel Management
Dear Adam,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Svitlana KHOLODOVA - Assistant Front Office Manager
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Ben,Thank you very much for choosing ibis Kyiv City Center hotel and for taking time to post your feedback following the recent stay at our hotel. As I can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our guest is extremely important for us, as the comfort of our guests is the highest priority. As we strive to provide superior service for each of our guests, therefore we kindly ask you to provide as with more detailed information about all inconveniences emerged during your last stay. Thank you again for your feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Andrii SHYPOV - Front Office Manager
by A verified traveler
Good hotel
Posted 22 Oct 2023 on HotelsHard to park. Convinient location.
Comment from Hotel Management
29 Nov 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Veniamin,Thank you for choosing ibis Kyiv City Center hotel for your accommodation in Kyiv. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kyiv City Center hotel soon.Sincerely,Andrii SHYPOV - Front Office Manager
