Ratings based on 894 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The room was too small for three adults and three luggage no area to place them on. Had to push them to outside bathroom to gain access to beds, desk and pull curtains.
The staff must have had problems too as they were unable walk around bed by window to tidy as cases had to be placed on bed to use floor space
by A verified traveler
Posted 4 Oct 2024
Quiet area with very little tourist. Local resturants
Comment from Hotel Management
8 Oct 2024 by MC, Hotel Management
Dear William, We are thrilled to hear of your most encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us.Yours sincerely, Man Ieong General Manager
by A verified traveler
Posted 30 Sep 2024
Smells smoky even in a non-smoking room.
Comment from Hotel Management
3 Oct 2024 by MC, Hotel Management
Dear Ka Yan,Thank you for taking time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to serve you better. We sincerely apologize for falling short of your expectations in some service areas. The points you raised will be amongst our foremost considerations. We appreciate your comments as they are indeed beneficial in supporting our improvement efforts.We will be honored to have you back in our hotel on your next visit.Yours sincerelyMan IeongGeneral Manager
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Posted 14 Jul 2024 on Hotels
Service & facility is good. Room is small for 2 people with luggage. Blanket had stain & found hair in the bedding.
Comment from Hotel Management
16 Jul 2024 by MC, Hotel Management
Dear Rowena, We sincerely apologize for falling short of your expectations in some service areas. The points you raised will be among our foremost considerations. We appreciate your comments as they are indeed beneficial in supporting our improvement efforts. Yours sincerely, Man Ieong General Manager
by A verified traveler
Posted 20 Jun 2024
It is convenient and staffs are helpful.
Comment from Hotel Management
26 Jun 2024 by MC, Hotel Management
Dear Sing, We are thrilled to hear of your most encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Yours sincerely, Man Ieong General Manager
by A verified traveler from Hercules
Posted 15 May 2024
My wife and i checked in late on May 2024, they put us on a "NON SMOKING" room on the 8F. The minute you open the door, the strong smell of cigarrete will greet you (the smell sticks to the curtain and bedding as well). We can hardly breathe since the AC just circulates the air. We've requested to be transferred to another room ASAP for the reason and the staff named Matthew went up to check and he said the room was fine and doesn't smell (probably smoker, too) He is RUDE and COLD!!!! He should be fired! We insist to move and gave us a room on the 3/F, WHICH IS WAY WORST THAN THE FIRST ONE FOR THE SAME REASON!!!!! Since its 2am, i just ask ask my wife to wear mask and we'll leave earlier. Our clothes smells like tobacco as expected. IF I CAN GIVE A ZERO STAR, I WOULD! We travel a lot and this is the worst experience we had in terms of accomodation and staff. STAY AWAY FROM THIS HOTEL FOR YOUR OWN GOOD!
Comment from Hotel Management
20 May 2024 by MC, Hotel Management
Dear Ireneo,Thank you for choosing Silka Tsuen Wan, Hong Kong and taking your precious time to share your experience with us.We sincerely apologize for not having lived up to your expectations in some of our service areas. Rest assured that we have placed a great priority on the issues you raised, and those issues have been brought to the immediate attention of the respective departments to rectify the problems. We appreciate your comments as they are indeed beneficial in supporting our improvement efforts.We regret any inconvenience caused and we trust that you will give us the opportunity to show you another side of our efforts.Yours sincerelyMan IeongGeneral Manager
by A verified traveler from Rio Vista
Posted 1 May 2024
Friendly staff, the front desk is on the 1/F. Only provide breakfast. No lunch, no dinner.
Comment from Hotel Management
14 May 2024 by MC, Hotel Management
Dear Suda, We are thrilled to hear of your most encouraging reviews. Please rest assured that we will keep up the good work in order to reciprocate your continuous support to us. Regarding to the comment of breakfast, we will forward to the vendor and request for improvement. Yours sincerely, Man Ieong General Manager
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
14 May 2024 by MC, Hotel Management
Dear Janet,Thanks for taking time to rating us, would you please share more reviews for our improvement.Your Sincerely,Man IeongGeneral Manager
