Ratings based on 78 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Marketing Team, Hotel Management
Dear Paramasivam,We appreciate your time in rating our hotel “Loved it!"We look forward to welcome you soon at Sheraton Kuwait. Warm Regards,The Management
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by Marketing Team, Hotel Management
Dear Raffaella,Thank you for taking the time to share your feedback on your recent stay and rating our hotel "10 out of 10". We look forward to another opportunity to host you again at the Sheraton Kuwait! Best Regards, The Management
by A verified traveler
Posted 28 Jan 2024
The staff at this property are brilliant and go out of their way to ensure you have a memorable stay. The location of the property is awful, it is surrounded by busy roads and freeways.
Comment from Hotel Management
11 Feb 2024 by Marketing Team, Hotel Management
Dear Sharon, Thank you for sharing your experience! It's fantastic to hear that our staff have contributed to providing an exceptional stay for you. While the location may have presented challenges, we are pleased to know that you enjoyed an overall memorable stay with us. We look forward to seeing you again soon! Best Regards,The Management
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
28 Oct 2023 by Marketing Team, Hotel Management
Dear James,Thank you for taking the time to rate your recent stay at Sheraton Kuwait.We're pleased to know that you rated the experience 10 out of 10.We hope to have the opportunity to welcoming you back in the future.
by A verified traveler
Amazing hotel, amazing staff
Posted 10 Mar 2023 on HotelsAbsolutely incredible hotel, the service from the moment you arrive is like no other. The location is great, the rooms are spacious and staff are the main reason for its success.
Comment from Hotel Management
11 Mar 2023 by Marketing Manager, Hotel Management
Dear Charlene,Thank you for taking the time to share such rewarding feedback of your recent experience at Sheraton Kuwait. It is great to hear how captivated you were with your stay. We will make sure to pass your comments about our staff along to them. They will be thrilled to hear how much you enjoyed our hotel. We hope to have the opportunity to welcome you in the future. Warm regards,The Management
by A verified traveler
Posted 25 Oct 2022
Wonderful stay!
Comment from Hotel Management
30 Oct 2022 by Agung, Hotel Management
Dear Kelly,Thank you for taking some time to review your stay with us. We're thrilled to know that you enjoyed your stay at Sheraton Kuwait.We look forward to welcoming you back.Warm regards,The Management
by A verified traveler
Posted 5 Dec 2021 on Hotels
Luxury hotel
Comment from Hotel Management
27 Jun 2022 by The Management, Hotel Management
Dear Valued Customer,
Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay at Sheraton Kuwait.
Warm regards,
by A verified traveler
Posted 10 Aug 2020 on Hotels
Comment from Hotel Management
27 Jun 2022 by The Management, Hotel Management
Dear Valued Customer,
We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait.
Warm regards,
by A verified traveler
Good hotel - kept high standard through the years
Posted 21 Feb 2020 on HotelsStaff is very attentive, rooms are comfortable, hotel has quite a few restaurants, gym is decent. Location is pretty central. The hotel is old but well maintained.
Comment from Hotel Management
27 Jun 2022 by The Management, Hotel Management
Dear Valued Customer,
We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us.
Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry
Warm regards,
by A verified traveler
Sheraton Kuwait provides a grand guest experience
Posted 12 Feb 2020 on HotelsThe Sheraton Kuwait is a grand hotel well situated in an interesting part of Kuwait City. It is currently undergoing a muitli-year renovation but this is being done in stages by tower so there is little disruption to guests. The staff are all very service-oriented and go out of their way to accommodate guests’ needs. The rooms are well furnished and the lobby and public spaces are beautifully appointed. There are several restaurants on a high floor serving a variety of cuisines (Indian, Persian, Lebanese) as well as a ground floor restaurant offering a full buffet for breakfast and also at lunch and dinner. The hotel is also a ten minute walk from a park area that contains the opera house and a dozen or so restaurants of its own (as well as a dancing water light display to rival the one at the Bellagio in Vegas). The hotel offers free pick-up and drop-off from the airport as well as ample free bottled water for the room. The only even slightly negative thing that could be said about the Sheraton is that the wi-fi in the room was fairly spotty such that phone calls made via wi-fi would frequently drop and computer connections would have to be regularly reestablished. On balance though, this was a minor inconvenience compared to all the plusses the Sheraton has to offer. It is right next door to the Sheraton Four Points hotel (which has a Starbucks). There is also a gold market tucked behind the hotel with a supermarket on the second floor which is very convenient.
Comment from Hotel Management
27 Jun 2022 by The Management, Hotel Management
Dear Valued Customer,
We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us.
Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry.
Warm regards,
