Le Royal Express Salmiya Hotel (Salmiya) Hotel Review

Ratings based on 33 Verified Reviews

2.9 out of 5

78% of guests recommend

3.3 Room cleanliness

2.9 Service & staff

3.0 Room comfort

2.8 Hotel condition

Expedia Verified Reviews

4 out of 5

by A verified traveler

Posted 24 Feb 2020

Comment from Hotel Management

5 Mar 2020 by Amged Essam , Hotel Management

"Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Remain with sincere regards, Amged Essam Deputy General Manager Le Royal Hotels’ Kuwait & Management Team"

3 out of 5

by A verified traveler

This traveler left a rating score only Posted 23 Mar 2019

3 out of 5

Recommended
for Getaway With Friends
by A verified traveler

Posted 2 Apr 2018 on Hotels

We didn’t stay much in the hotel , the area was good, it took us around 15 to 20 minuets to everywhere, AC in rooms was hot and in hall very cold

Comment from Hotel Management

25 Apr 2018 by Mohammad, Hotel Management

Thank you for your feedback

2 out of 5

by A verified traveler from Kuwait

Not a Nice hotel

Posted 16 Feb 2017

Pros: Nothing

Cons: They have to revamp the whole hotel

Location: Did not go out much as was on a business trip.

Not a nice hotel to stay. Very bad experience. Do not want to comment anymore.

4 out of 5

by Ismail

This traveler left a rating score only Posted 7 Nov 2015 on Hotels

3 out of 5

by Hussain

Nice hotel in Kuwait

Posted 21 Oct 2015 on Hotels

I like the area

3 out of 5

Recommended
for Everyone
by A verified traveler

Nice hotel, close to shopping

Posted 22 Jan 2015

Pros: Clean room! Nice shower, great pressure and hot water. Check IN was great! Great hotel in the lobby, best cups of tea I've had in 21years of travel!

Cons: Attitude of check OUT personnel.

Location: In downtown, shopping nearby!

Lied about there being a shuttle from the airport. A knowingly BLATANT lie! "Oh that's only for companies." I picked it b/c it was the ONE hotel with this feature. Should have known better. ALSO lied about the checkout time on the internet; it said 3pm. But the desk attendant YELLED at me, TWICE when i checked out "late" according to him b/c "the checkout time is 12oclock." 1.) that's not what it said on the internet, 2.) Then CALL the room and ask/ notify someone if there seems to be a problem. And either way, WHAT DOES YELLING AT ME ACCOMPLISH?????? Here's an idea: STOP LYING TO PEOPLE!!!

5 out of 5

by ALAA from Jordan