Ratings based on 381 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Staff very friendly and helpful. Also, excellent location.
The only negative is that the rooms have a connecting door to the adjacent room. (It’s locked of course.) But the problem is that you hear a lot from the next room. My first night for some reason at 3:30 in the morning they started to play music very loud. Lasted maybe 45 minutes. I’m a very sound sleeper and it woke me.
Comment from Hotel Management
20 Dec 2024 by Mohamed Ali, Hotel Management
Dear Mr.WilliamThank you for sharing your feedback with us. We are pleased to hear that you found our staff friendly and helpful, and that our location met your expectations.We sincerely apologize for the noise disturbance you experienced during your stay from the connecting door. Please rest assured that we will look into this matter and your feedback will be taken into consideration.Warm RegardsMohamed AliFront Desk Manager
by A verified traveler from Oshawa
Posted 30 Oct 2024
Good decent hotel. Location is good.
Comment from Hotel Management
15 Nov 2024 by Mohamed Ali, Hotel Management
Dear Mr.KhalidWe very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ali Front Desk Manager
by A verified traveler from MUD
Posted 22 Oct 2024
رائع
Comment from Hotel Management
26 Oct 2024 by Louis Khalil, Hotel Management
عزيزي موفق،شكرا لك على تقييمك الرائع! نحن سعداء جدا لأن إقامتك في فندق إيبيس شرق كانت رائعة.نتطلع إلى الترحيب بك مرة أخرى في المستقبل.مع أطيب التحيات،لويس فاضل مدير الاستقبال
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Mohamed Ali, Hotel Management
Dear Mr. MahmoudWe very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Mohamed AliFront Desk Manager
by A verified traveler
Posted 6 Sep 2024 on Hotels
Room were enclosed with cupboards (wood) partition.we can hear all sound from other rooms, which is terrible experience.
Comment from Hotel Management
8 Sep 2024 by Louis Fadel , Hotel Management
Dear Mr. Naga,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced due to the noise disturbance during your stay. Your comments are valuable to us, and we will certainly look into ways to improve sound insulation to ensure a more comfortable and restful environment for our guests.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Louis Fadel Front Office Manager
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Louis Fadel, Hotel Management
Dear Ibrahim,Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that your experience was not as positive as we strive to provide.If you have any specific concerns or issues that you encountered during your stay, please feel free to share them with us. Your input is invaluable in helping us improve our services.We hope to have the opportunity to offer you a better experience in the future.Best regards,Louis KhalilCluster Front Office Manager
by A verified traveler
Convenient
Posted 26 May 2024 on HotelsConvenient to my work place
Comment from Hotel Management
28 May 2024 by Louis Fadel, Hotel Management
Dear Mr. Bashar, Thank you for sharing your review of ibis Sharq in Kuwait City. It's great to hear that the hotel's location was convenient for your workplace and that you found it to be in a good location. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Warm Regards,Louis FadelCluster Front Office Manager
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
21 May 2024 by Louis, Hotel Management
Dear Mr Roger ,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us. It means the world to our team to know that we've met your expectations and provided excellent service. Your feedback is incredibly valuable to us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thanks again for choosing uswarm regards louis Khalil Cluster Front Office Manager
by A verified traveler
Posted 17 May 2024
Staff were amazing, especially Mohamed from reception. Buffet is good, rooms and clean, but very basic (as expected in this category). My only issue was no power outlet for charging near the bed. Will surely stay again.
Comment from Hotel Management
18 May 2024 by Louis, Hotel Management
Dear Hassan, Thank you for your kind words about our amazing staff, particularly Mohamed at the reception. We are delighted to hear that you enjoyed the buffet and found the rooms clean, albeit basic. We appreciate your feedback regarding the power outlet near the bed and will take this into consideration for future improvements. We look forward to welcoming you back for another pleasant stay. Warm Regards, Louis Fadel Cluster Front Office Manager
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
4 May 2024 by Louis, Hotel Management
Dear Mr Bader We appreciate your feedback and are sorry to hear about your experience. Please feel free to reach out to our customer support team so we can address your concerns directly. Thank you for bringing this to our attention.Regards Louis Fadel Cluster Front Office Manager
