Ratings based on 62 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
We booked a junior suite for a week long stay at this remarkable hotel. Breakfast had a verity of option, we loved abundance of fresh juices. Staff were highly responsive and addressed all our requests efficiently. It is obvious from our experience that this hotel is well managed. Thank you Hyatt Al kout, we loved our stay.
Comment from Hotel Management
1 Dec 2024 by Walid El Awadly, Hotel Management
Dear Azamossadat,Warm greetings and it is our great pleasure to have you as our guest.Thank you for taking the time to leave us such a positive review and highlighting your great stay in the suite and the efficient customer service. As well as the very good breakfast dining experience during your stay.I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.Sincerely,Walid El AwadlyGeneral Manager
by A verified traveler
Posted 27 Nov 2024
Nice hotel connected to shopping mall
Comment from Hotel Management
1 Dec 2024 by Walid El Awadly, Hotel Management
Dear Paul,Thank you for your recent stay with us and it is our pleasure to have you as our guest.We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.Best Regards,Walid El AwadlyGeneral Manager
by A verified traveler
Posted 14 Jul 2024
Great service always.
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
28 May 2024 by Walid El Awadly, Hotel Management
Dear John,Greetings from Hyatt Regency Al Kout Mall!It is our pleasure to have you as our guest and we appreciate you taking the time to leave as a perfect 10 review.I am delighted to know you enjoyed your stay and your positive review drives our care to give our guest a seamless stay experience.We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.Sincerely,General Manager
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 14 Jan 2024 on Hotels
Everything was wonderful; thank you all for your unforgettable hospitality. Special thanks to Mr. Abdelmaksoud Awad for his kind information and helps
Comment from Hotel Management
15 Jan 2024 by Walid El Awadly, Hotel Management
Dear Mazdak,Greetings and thank you for choosing Hyatt Regency Al Kout Mall!First, it is our pleasure to host your stay and I am very happy to read you had a wonderful stay with us. We want to be you unique provider caring for your best whenever you stay in Kuwait.I will certainly pass along your special thank you to Mr. Abdelmaksoud.We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.Sincerely,Walid El AwadlyGeneral Manager
by A verified traveler
Posted 2 Jan 2024
a great hotel , connected to nice mall and old souq,
The only thing it is far to the centre of Kuwait
by A verified traveler
Posted 17 Jul 2023
No covered parking & it’s too hot outside
Comment from Hotel Management
24 Jul 2023 by Walid El Awadly, Hotel Management
Dear Mr. Abdulaziz,Thank you very much for staying at Hyatt Regency Al Kout and for being our guest.We appreciate you taking the time to share your feedback with us. And I am sorry for the inconvenience on the parking lot during your stay.While it is a challenge the hotel has limited parking space and a public parking area is accessible. Our Concierge team does offer valet parking and also we do have free access parking in the mall for our guest.Indeed, it is through our valuable customer’s feedback that we can maintain and more importantly improve the levels of our customer services that we aspire to provide.I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.Sincerely,Walid El AwadlyGeneral Manager
by A verified traveler
Posted 17 Jun 2023 on Hotels
by A verified traveler
Excellent hotel connected to Mall
Posted 30 Apr 2023 on HotelsReally large & modern room in a beautiful hotel connected to the Al Khut Mall thereby allowing for unlimited access to shopping, dining & entertainment.
I wish I had discovered this pearl of a place much sooner as I’d avoided some of the other places I ended up regrettably staying at.
On the plus touristy side, you can also watch the Fountain Show located less than 5 min walk from the motel in the outdoor area of the mall.
The hotel staff is very friendly, always open to provide better service (upgrades anyone?!) & they also watch out for you by advising how much your taxi fare will be. One of the few hotel left still helping you get a public taxi without trying to rip you off with the overpriced hotel ones. That is a very nice change!
Comment from Hotel Management
2 May 2023 by Walid El Awadly, Hotel Management
Dear Guest,Warm greetings from Hyatt Regency Al Kout Mall!It is wonderful to have you as our guest and we are truly glad you enjoyed your stay with us. In our aim to always do our best and care for our guest, we are happy to hear that staff was able to look after you in a good manner. Your recommendation is very much appreciated.Thank you again for being our guest and I remain available at your disposal for any further assistance that you may require and we look forward to welcome you back sometime soon. Best Regards,Walid El AwadlyGeneral Manager
