Ratings based on 63 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Carlos
Posted 2 Jun 2024
Excellent
Comment from Hotel Management
6 Jun 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Hardi,Greetings from The Maples Niseko! Thank you for taking the time to rate your recent stay at The Maples Niseko. Your kind words brighten our day and are a testament to the hard work and dedication of our team in providing exceptional service. Thank you for choosing us and we look forward to welcoming you back to The Maples Niseko on your next visit to Niseko!
by A verified traveler
Posted 31 May 2024
Large condos. Really relaxing. Ski in ski out
Comment from Hotel Management
1 Jun 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Alain,Thank you for rating your recent stay at The Maples Niseko. We're delighted to hear that you found your stay relaxing and enjoyed the convenience of our ski-in/ski-out feature. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 May 2024
We stayed at the 2 BR penthouse, which has breathtaking views of Mount Toya from all rooms. You get to soak in that image to your heart’s content. A definite highlight of our trip. You can also watch the sunrise from all windows.
The hotel is modern and stylish and everything is new and in pristine condition.
Because we came in spring, the hotel was almost empty, and there wasn’t anyone at the front desk, which was a little lonely. The hotel restaurant was closed, as were many others (even if it says open in search engines).
My only suggestion to them is that out of the 4 pillows in each bed, they have two tall and two soft/flattish ones for belly sleepers. All 4 pillows in both beds were hard and tall, so I had sleep without.
Comment from Hotel Management
22 May 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Maria,Thank you for choosing The Maples Niseko and for sharing with us your feedback on your stay. Your feedback, even with some minor issues, is valuable to us as it plays an integral role in improving our services and offerings. Please accept our sincerest apologies for the minor issues experienced; your comfort is our priority, and we're addressing them promptly. Thank you for choosing The Maples Niseko, and we eagerly anticipate the opportunity to welcome you back here at The Maples Niseko!
by A verified traveler
Posted 31 Mar 2024
True ski in ski out property! Ski lifts right outside hotel door. We stayed in a 2 bedroom suite for 6 nights. In room washing machine was super helpful since we were traveling with kids. Close to restaurants and shopping. Hotel provided transport from hotel to Hirafu Welcome center which is where our shuttle bus from Chitose Airport dropped us off at.
Comment from Hotel Management
31 Mar 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Judy,Thank you for sharing your insights about your recent stay at The Maples Niseko. It's wonderful to know that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Maples Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!
by A verified traveler
Posted 31 Mar 2024
Easy access to hirafu ski lift.
A lot of shops for eating
Comment from Hotel Management
31 Mar 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Hangkun,Thank you for choosing The Maples Niseko and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. It would be our pleasure to welcome you back to The Maples Niseko for another round of delightful experiences. We can't wait to have the privilege of serving you once again!
by A verified traveler
Posted 20 Mar 2024
Excellent location, truly ski in ski out, fantastic staff.
Comment from Hotel Management
21 Mar 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Pui Shan,Thank you for sharing your insights about your recent stay at The Maples Niseko. It's wonderful to know that our location added value to your visit, and our staff contributed to a pleasant stay at The Maples Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!
by A verified traveler
Booking ski/snowboard lessons with the hotel
Posted 14 Mar 2024 on HotelsBe careful with booking your ski/ snowboard lessons and make sure to get all the details. I booked the wrong lesson by mistake and concierge informed me that they will look into changing it to the correct one. They came back saying that everything has been settled and that there was no action needed on my part. When I left the hotel, the staff started chasing me saying that I need to pay 15,000 yen for the lesson change. I was not aware nor informed about this. I had ask them to investigate the matter and they found out at the end that I did not need to pay any fee for changing the lesson. I think it is still a huge miss from the staff asking me to pay something without looking into all the details first. Aside from that, lovely stay at The Maples.
Comment from Hotel Management
20 Mar 2024 by The Maples Niseko Front Desk, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the booking of your ski/snowboard lesson. Our Concierge and Front Desk team are dedicated to providing exceptional service, and we apologize for any miscommunication that occurred. We have thoroughly investigated the matter, and it appears that the suppliers had applied a lesson change fee which directly affected the amount owing on your account (which should not have been the case). We have spoken to them to ensure that such incidents do not arise again for future guests. Again, we deeply apologize for any inconvenience or frustration this may have caused. Despite this issue, we are pleased to hear that you enjoyed your stay at The Maples. Your satisfaction is our top priority, and we appreciate your understanding and patience. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. We value your feedback and will use it to improve our services in the future. Thank you for choosing to stay with us, and we hope to welcome you back to The Maples Niseko again soon.
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
21 Mar 2024 by The Maples Niseko Front Desk, Hotel Management
Dear JudyThe warmest greetings from The Maples Niseko!Thank you very much for leaving us a high rating! We loved having you at The Maples Niseko and hope to see you again.
by A verified traveler
Posted 13 Feb 2024
All was great at the Maples.
by A verified traveler from Jung-gu
Posted 3 Feb 2024
no breakfast service
Comment from Hotel Management
5 Feb 2024 by The Maples Niseko Front Desk, Hotel Management
Dear Byoungho,We are truly appreciative of your wonderful rating for your recent stay at The Maples Niseko. Your feedback is valuable to us as it helps us strive for perfection. Thank you for choosing us and we eagerly anticipate the opportunity to welcome you back to The Maples Niseko, where we aim to deliver an even more flawless experience during your next visit.
