Ratings based on 817 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Close to airport, lots of things around the area nice shopping centres restaurants etc
Comment from Hotel Management
14 Dec 2024 by ISM, Hotel Management
Dear Mr. Dean,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us, especially the location. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management
by A verified traveler
Posted 14 Nov 2024
We only stayed 1 night, so didn't really get a chance to use the facilities, the hotel is good value for the price, the rooms were nicely decorated, spacious and clean, with a large comfy bed and good aircon. The reception staff were very friendly and check in and out was a breeze.The other big plus is that the hotel offers free water stations on every level. Sadly the facilities, especially the pool are looking rather dated. The biggest negative for us was the buffet breakfast, we have stayed here before and remember a very good selection and great quality, unfortunately that wasn't the case this time, there were plenty of options, mainly Asian orientated, no egg station and the quality of the food was very poor, tables werent being cleared or cleaned and food kept running out on the buffet. No one checked our room number, so anyone could just walk in off the street and help themselves, the restaurant staff were disinterested as if they didn't really want to be there, no friendly smiles or warm greeting.
by A verified traveler
Posted 7 Nov 2024
Great location close to everything......
Comment from Hotel Management
14 Dec 2024 by ISM, Hotel Management
Dear Mr. Shelby,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and location during your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management
by A verified traveler
Posted 18 Oct 2024
The property is a little dated. No entertainment. Tiny ants roaming around. No bar.
Comment from Hotel Management
14 Dec 2024 by ISM, Hotel Management
Dear Mr/Ms. Shanal,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management
by A verified traveler
Posted 11 Oct 2024
Lovely hotel, quiet, clean and friendly. Good location.
by A verified traveler
Posted 18 Sep 2024 on Wotif
Awful breakfast..noisy at night. Loose tiles in the pool...towels stained and grey ..shower in bath tub ..over all very disappointing. Would not recommend.
by A verified traveler
Posted 12 Sep 2024
Is in a good location for dinning and shopping friendly helpful staff
by A verified traveler
Posted 2 Sep 2024
All good
by A verified traveler
Posted 12 Aug 2024 on Hotels
by A verified traveler
Posted 1 Aug 2024 on Hotels
