Ratings based on 208 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Staff where amazing, especially at stark craft beer bar.
Negatives
Still under construction so jack hammers going during day.
Turn bathroom light on it lights up room. As barhroom glass.
Hard to find room lights, behind bed side table.
Pool not really clean a green colour.
Positives.
Staff very nice.
Room very comfortable.
Clean and serviced every day.
Comment from Hotel Management
11 Dec 2024 by SBHB, Hotel Management
Thank you for your detailed feedback! We're glad to hear that our staff, especially at the Stark Craft Beer Bar, made a positive impact on your stay, and that you found the room comfortable and well-serviced.We do apologize for the noise from the construction, as well as the issues with the bathroom lighting and pool cleanliness. These are areas we will address to ensure a better experience for our guests. We truly appreciate your input and hope to welcome you back for an even more enjoyable stay in the future!
by A verified traveler from San Diego
Posted 2 Sep 2024
Ac was not working then i moved to another room
Was super tired , sheets are not super clean
by A verified traveler
Posted 31 Aug 2024 on Hotels
This is my second stay here. As my flight out is late, I choose to book a room for the night even though I leave early evening to go to the airport.
I got an updated room, it was great! Has everything you want, not lux but comfortable.
The reception staff are great and the on site restaurant is really nice. Roof top pool gives views to the airport.
The location is brilliant, nice walk to Discovery Mall and plenty of great restaurants nearby.
I would definitely stay again but for more nights.
Something about the area I really like, not crazy traffic like further up the coast,
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 24 Aug 2024
Great service, wonderful buffet breakfast, room slippers, toiletries, manifold dining options within 200 metres of the peroperty, easy access to convenience stores to buy drinking water etc.
There's no view from any of the rooms we stayed. One of the 2 rooms we had lacked a closet or anywhere to hang any clothes which was a real issue.
by A verified traveler
Posted 7 Jul 2024
Property and room was very clean. Staff was nice and courteous. But the room was very small and when we opened the curtain we only saw the narrow side of the building looking like a deep pit. So we just closed the curtains. So a big thumbs down for that. Otherwise the room was very clean and we had a nice hot shower and enjoyed the free welcome drinks.
Comment from Hotel Management
16 Aug 2024 by Stark Hotel, Hotel Management
Thank you for your feedback and for choosing to stay with us. We’re pleased to hear that you found the property and room to be very clean and enjoyed our hospitality, including the welcome drinks and hot shower.I apologize for the disappointment with the room size and the view. We understand how important a pleasant view is to the overall experience, and we’re sorry that this aspect fell short during your stay.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more comfortable and satisfying experience in the future.
by A verified traveler
Posted 5 Jul 2024
We stayed until yesterday. The rooms were comfortable and clean, but on the first day they gave me a room that I had not paid for. In addition, we had two rooms reserved and we bought some items, but oh surprise, when we spoke with the other people we were traveling with, they told us that they were They had lost some of the purchases they had made and I told them that I had lost the same items that we had bought (women's underwear) we were outraged since they stole our underwear, just from us women. In this case, who is responsible if one does not notice the hotel and trust its staff? So I leave you a piece of advice: always check your belongings and don't trust people who seem to be good.
Comment from Hotel Management
16 Aug 2024 by STARK hOTEL, Hotel Management
Thank you for sharing your feedback. I’m glad to hear that the room issue was resolved, but I’m deeply sorry to learn about your concerns regarding the loss of your belongings.I want to emphasize that theft is completely against our values and practices. We do not engage in such behavior, and we find the notion of stealing personal items, including underwear, highly unacceptable and contrary to our standards. We strongly encourage you to check your belongings thoroughly before drawing conclusions.Please accept our sincere apologies for the distress this situation has caused. We take such matters seriously and will investigate to ensure that our guests' belongings are handled with the utmost care.We appreciate your comments on the quiet atmosphere and value of the hotel. We hope you’ll consider giving us another opportunity to provide a more secure and comfortable experience in the future.
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
Thank you for your stellar 8-star rating and positive feedback! We're thrilled you enjoyed your stay, especially our convenient location and rooftop pool. We apologize for any inconvenience regarding your vegan breakfast request and cleanliness concerns. Rest assured, we're taking steps to address these issues. We appreciate your support and look forward to hosting you again soon!
by A verified traveler
Posted 26 Mar 2024
I didn't like the old wing of hotel..
But was moved to new section, which was great thanks 🙏.
The breakfast area needs new Toaster.
Only half of one toastng slots worked .
Totally unexptable..
Regards Pip Mangano
Comment from Hotel Management
26 Mar 2024 by Management, Hotel Management
Thank you for sharing your feedback with us, Pip Mangano. We apologize for the inconvenience you experienced with the old wing of the hotel and the toaster in the breakfast area. We're glad to hear that you were moved to the new section and had a great experience there. Your feedback regarding the toaster has been duly noted, and we're pleased to inform you that we have fixed the toaster yesterday, and now it works well. We appreciate your understanding and hope to welcome you back for a flawless experience in the future.
by A verified traveler
Posted 25 Feb 2024
Beautiful Hotel with nice rooms, lounge, restaurant and great customer service! Very relaxed place with good food & drinks and beautiful roof top pool / spa to enjoy! All very much worth it!
Comment from Hotel Management
8 Mar 2024 by Stark Boutique Hotel & Spa, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel. We take pride in providing beautiful rooms, a relaxing atmosphere, delicious food and drinks, and excellent customer service. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!
