Ramayana Suites & Resort - CHSE Certified Reviews

Dear Janette,Thank you for your kind words! We're delighted to hear that you enjoyed the beauty of our suite. It’s always wonderful to know that our guests appreciate the ambiance and experience we aim to provide.We look forward to welcoming you back for another memorable stay.Best regards, Ramayana Suites & Resort

Dear Mr/s. Vera,Warmest Greeting from Ramayana Suites & Resort..Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the service, breakfast, pool, and gardens during your stay. It’s always wonderful to know our guests appreciate these aspects of our hotel.However, we are truly sorry to hear about the issues you encountered with your room, as well as the dining and noise disruptions. Please accept our sincerest apologies for the inconvenience caused by the AC malfunction, the bathroom fan, the leaking faucet, and the lack of towel bars. Your comments are invaluable, and we will be addressing these issues immediately with our maintenance team to ensure they are resolved for future guests.We are also disappointed to learn that your dining experience did not meet expectations, especially regarding the overly salty dish and the charge for the teapot. This is certainly not the standard of service we strive to provide, and we will investigate this matter with our restaurant team to ensure better quality control and clearer communication on such requests in the future.As for the noise disturbances, we truly apologize for any disruptions caused by other guests and the traffic in the area. We understand that a peaceful and quiet environment is essential for a relaxing stay, and we will look into ways to better manage these issues to provide a more comfortable experience for our guests.We appreciate your feedback about the location as well, and while we cannot control the traffic in the area, we are constantly looking for ways to make our guests' experience as pleasant as possible despite the challenges posed by busy surroundings.Once again, thank you for bringing these matters to our attention. We truly value your feedback and will work to improve in the areas you mentioned. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,

Dear Paul,Thank you for taking the time to share your experience. We appreciate your understanding as we work to upgrade our facilities, including bathroom improvements. As a heritage resort of over 50 years, these renovations take time, and we are making every effort to enhance the overall experience while maintaining the resort's traditional charm.Your feedback on the noise and breakfast is appreciated, and we’re pleased that the pricing met your expectations. We look forward to welcoming you back to enjoy the improvements in the future.Best RegardsRamayana Suites & Resort

Dear guest,Thank you so much for your wonderful feedback! We're delighted to hear that you loved your stay with us. Your positive words truly motivate our team to continue delivering great experiences. We look forward to welcoming you back for another fantastic stay at Ramayana Suites & Resort.Best regards, Ramayana Suites & Resort

Dear Prem G,Thank you for your kind words. We’re thrilled to hear that you enjoyed the service we provided and found it to be of good value. Ensuring our guests have a pleasant and comfortable stay is always our top priority. We look forward to welcoming you back for another wonderful experience in the near future.Best regards, Ramayana Suites & Resort

Dear Mr. Stephen,Warmest Greeting from Ramayana Suites & Resort,Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience at our property. Your feedback means a lot to us and helps us continue to provide top-notch service. We look forward to welcoming you back in the future!Best Regards,

Dear Ronda,Thank you for your kind words! We’re delighted to hear that you enjoyed our breakfast buffet. Our team takes great pride in offering a wide variety of delicious options to start your day right. It’s always a pleasure to know our guests appreciate the effort we put into making your stay memorable.We hope to welcome you back soon.Best regards, Ramayana Suites & Resort

Dear Marion,Thank you for choosing Ramayana for your first stay with us! We’re glad to hear you enjoyed your spacious room, the wide variety at our buffet breakfast, and the friendliness of our staff. It’s wonderful that you found the pool and gardens stunning as well.We apologize for the issue with the hallway light shining into your room. Your feedback is valuable, and we’ll look into finding a solution to ensure a more comfortable experience for our future guests.We’re delighted that you would recommend our resort, and we look forward to welcoming you back soon! Best regards, Ramayana Suites & Resort

Dear Renae Anne,Thank you for your wonderful review! We’re so pleased to hear that you enjoyed your stay in the 1-bedroom suite, especially the complimentary afternoon tea and the breakfast options. It’s great to know that the spacious suite and full-size fridge were handy for your needs. We’re also glad that our staff, facilities and the spa all added to your positive experience. Your kind words mean a lot to us.We can’t wait to welcome you back!Best regards, Ramayana Suites & Resort

Dear Lindsay,Thank you for your feedback. We’re sorry to hear that your dining experience did not meet the standards of your previous visit. To help us understand and improve, could you please let us know which restaurant you dined at and what specifically did not meet your expectations this time?Your insights are important to us, and we would appreciate any additional details you can provide. Please feel free to email us with your feedback so we can address your concerns effectively.Thank you for helping us improve our services.Best regards, Ramayana Suites & Resort