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Pullman Lombok Merujani Mandalika Beach Resort

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Pullman Lombok Merujani Mandalika Beach Resort

Restaurant
Exterior
1 bedroom, pillowtop beds, minibar, in-room safe
1 bedroom, pillowtop beds, minibar, in-room safe
1 bedroom, pillowtop beds, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Gym
  • Housekeeping
The current price is P5,881
P7,116 total
includes taxes & fees
Jul 9 - Jul 10

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Villa, 1 Bedroom, Private Pool, Garden Area

View from room

Villa, 1 Bedroom, Private Pool, Garden Area

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 185 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden Area

Separate tub and shower, eco-friendly toiletries, hair dryer, bathrobes

Deluxe Room, 1 King Bed, Balcony, Garden Area

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden View, Courtyard Area (with Plunge Pool)

1 bedroom, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Garden View, Courtyard Area (with Plunge Pool)

Highlights

Balcony
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony, Garden Area

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Balcony, Garden Area

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Balcony, Ocean View

Beach/ocean view

Deluxe Room, 2 Twin Beds, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Balcony

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Beach/ocean view

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Sea View (Beach)

1 bedroom, pillowtop beds, minibar, in-room safe

Villa, 2 Bedrooms, Sea View (Beach)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Balcony

1 bedroom, pillowtop beds, minibar, in-room safe

Executive Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

1 bedroom, pillowtop beds, minibar, in-room safe

Villa, 2 Bedrooms

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Sundeck, Plunge Pool)

1 bedroom, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Sundeck, Plunge Pool)

Highlights

Balcony
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 230 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite, 1 King Size Bed, Sundeck, Plunge Pool

1 bedroom, pillowtop beds, minibar, in-room safe

Garden Suite, 1 King Size Bed, Sundeck, Plunge Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Size Bed, Balcony, Garden Side

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Size Bed, Balcony, Garden Side

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Suite, 1 King Size Bed, Courtyard, Plunge Pool

1 bedroom, pillowtop beds, minibar, in-room safe

Garden Suite, 1 King Size Bed, Courtyard, Plunge Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Villa, 1 Bedroom, 1 King Size Bed With Living Room, Sundeck, Swimming Pool

1 bedroom, pillowtop beds, minibar, in-room safe

Garden Villa, 1 Bedroom, 1 King Size Bed With Living Room, Sundeck, Swimming Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Guest Room, 2 Twin/Single Bed (s) , Ocean View, Balcony

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe Guest Room, 2 Twin/Single Bed (s) , Ocean View, Balcony

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room With Balcony And Ocean View

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe King Room With Balcony And Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Villa, 2 Bedrooms, 1 King Size Bed, 2 Singe Size Beds, Sundeck, Swimming Pool

1 bedroom, pillowtop beds, minibar, in-room safe

Garden Villa, 2 Bedrooms, 1 King Size Bed, 2 Singe Size Beds, Sundeck, Swimming Pool

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony, Garden Side

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Single Beds, Balcony, Garden Side

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room With Balcony

1 bedroom, pillowtop beds, minibar, in-room safe

Executive King Room With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Suite With Balcony

1 bedroom, pillowtop beds, minibar, in-room safe

Deluxe King Suite With Balcony

  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
LOT BS2 Kawasan Ekonomi Khusus, Mandalika Kelurahan, Kuta, Lombok, 83573

What's nearby

  • Pantai Seger - 1 min walk - 0.2 km
  • Kuta Beach - 7 min walk - 0.7 km
  • Mandalika International Street Circuit - 3 min drive - 2.1 km
  • Serenting and Torok Bare Beach - 6 min drive - 1.7 km
  • Tanjung Aan Beach - 9 min drive - 4.6 km

Getting around

  • Lombok (LOP-Lombok Intl.) - 26 min drive

Restaurants

  • ‪Terra - ‬4 min drive
  • ‪Mia Mias Kitchen - ‬5 min drive
  • ‪El Bazar - ‬4 min drive
  • ‪Kemangi Bar & Kitchen - ‬3 min drive
  • ‪surfers bar Kuta Lombok - ‬4 min drive

About this property

Pullman Lombok Merujani Mandalika Beach Resort

Luxury eco-certified hotel near Kuta Beach
Located close to Pantai Seger and Mandalika International Street Circuit, Pullman Lombok Merujani Mandalika Beach Resort provides a poolside bar, a garden, and a playground. This hotel is a great place to bask in the sun with a white sand beach, free beach cabanas, and beach massages. Indulge in some rest and relaxation at Pullman Spa, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the gym, as well as activities like beach volleyball, archery, and beach yoga. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and barbecue grills
  • Beach towels, 4 meeting rooms, and ATM/banking services
Room features
All 257 rooms include comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Children's books, musical instruments, and art supplies
  • Pillowtop mattresses, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with eco-friendly toiletries and separate tubs/showers
  • 55-inch Smart TVs with premium channels
  • Wardrobes/closets, balconies, and LED light bulbs

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Indonesian

Similar properties

3 outdoor pools, sun loungers

Novotel Lombok Resort and Villas

  • On private beach
  • Pool
  • Spa
  • Kids pool
8.4 out of 10, Very Good, 301 reviews
The price is P4,713
P5,703 total
includes taxes & fees
Jun 29 - Jun 30
Novotel Lombok Resort and Villas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: IDR 423,500 for adults and IDR 211,750 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • AER
  • LALO
  • LOBBY LOUNGE
  • SGARA

Things to do

  • Archery
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Musical instrument
  • Outdoor pool
  • Playground
  • Pool gate
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,476 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 907500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 423500 for adults and IDR 211750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 907500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Pullman Lombok Mandalika Beach Resort
Pullman Lombok Merujani Mandalika Beach Resort
Pullman Lombok Merujani Mandalika Beach Resort Kuta
Pullman Lombok Merujani Mandalika Beach Resort Hotel
Pullman Lombok Mandalika Beach Resort (Opening May 2022)
Pullman Lombok Merujani Mandalika Beach Resort Hotel Kuta
Pullman Lombok Mandalika Beach Resort (Opening August 2022)

Frequently asked questions

Does Pullman Lombok Merujani Mandalika Beach Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Pullman Lombok Merujani Mandalika Beach Resort ?

As of Jun 28, 2025, prices found for a 1-night stay for 2 adults at Pullman Lombok Merujani Mandalika Beach Resort on Jul 9, 2025 start from P 5,881.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Lombok Merujani Mandalika Beach Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pullman Lombok Merujani Mandalika Beach Resort ?

Self parking and valet parking are free at this property.

What time is check-in at Pullman Lombok Merujani Mandalika Beach Resort ?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Lombok Merujani Mandalika Beach Resort ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Pullman Lombok Merujani Mandalika Beach Resort located?

Nestled on the beach, this Kuta hotel is within 1 mi (2 km) of Kuta Beach, Pantai Seger, and Serenting and Torok Bare Beach. Seger Beach and Mandalika International Street Circuit are also within 3 mi (5 km).

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Pullman Lombok Merujani Mandalika Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 50 reviews
Rating 8 - Good. 11 out of 50 reviews
Rating 6 - Okay. 2 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 2 out of 50 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trudi

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay! Amazing staff. Stunning location on beach. Great food.
Stayed 4 nights in Apr 2025

8/10 Good

KERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, nice staff - shame the beach had so much plastic and litter.
Stayed 1 night in Apr 2025

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Pullman. The room, service, beach, pool, bar and restaurants were fantastic, and looked like something out of a postcard. The staff were friendly and helpful. It was great that we could get a moped directly from the hotel to explore the area. We stayed for 2 weeks and wish we could have stayed longer, everything was fantastic.
Stayed 15 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 Star Experience

We practically had the place to ourselves. The service was impeccable, they gave us a generous upgrade and they were extremely helpful in every way. You do need transportation to beach access.
Stayed 5 nights in Mar 2025

10/10 Excellent

emi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff with new and clean facility. we rented a motorbike to go about.

8/10 Good

Takahiko

Liked: Cleanliness, staff & service
My room had to run water for more than 5 minutes until the water temperature in the shower warmed up. That was not fixed when I asked the staff to remedy the situation. Also, the drainage in the shower room was poor, and when I used the shower, the water remained pooled at my feet.
Stayed 3 nights in May 2025

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay. Friendly staff and beautiful rooms
Stayed 6 nights in Aug 2024

10/10 Excellent

Kirsi

Liked: Cleanliness, staff & service, property conditions & facilities
We love it, we really needed that tranquility and we got . Hotel was new and very stylish. We also took spa , spa is modern and clean. Special thank to Mayja and bartender /waiter how was working pool bar 19th January
Stayed 2 nights in Jan 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent modern hotel with a great shuttle to and from Town. Good staff and service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness
Lovely
Stayed 4 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem near Kuta Beach

Clean, spacious rooms, very helpful staff, large pool and an easy 40 minute walk to downtown Kuta. We had a lovely stay here with our 8 month old daughter.
Stayed 4 nights in Nov 2023

2/10 Terrible

Tilo

Liked: Property conditions & facilities, room comfort

Never again - avoid at all cost

4?functions in the hotel, total chaos and loud music and speeches witch’s souvdxsystem in every corner! Never again
Stayed 1 night in Oct 2024

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, newer property in Lombok, close enough to the main tourist hotspots. There is a free evening shuttle that can take you into town... It would be much nicer if the pool and spa was open later. Would stay again
Stayed 2 nights in Aug 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel in Lombok, the hotel is very clean and the staffs are very friendly and attentive. The restaurant is a must try! The food always exceed my expectations, and the price is very reasonable. I came to the hotel for its beach and the facilities but I stayed for the restaurant.
Stayed 2 nights in May 2023

8/10 Good

Mathieu

Liked: Cleanliness, property conditions & facilities, room comfort

Good location and confortable

Good hotel facing the beach. I appreciated the support from the staff to change my room, please be aware that some executive rooms are lower ground and with 'vis-à-vis'. The management could improve the beach area. The seats and mattress are not well organized. All packed, not arranged from a day to an other. Looks like a mess, while it has the potential to be great. Not far from Kuta, shuttle service convenient
Stayed 4 nights in Aug 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
This review was hard to write. I’ve waited a week to reflect on what to say. The staff at this resort are incredible. They go out of their way to make you happy and do anything possible to make your stay comfortable. However there is a major water issue throughout this resort. Cons: Although we booked through Expedia this was a more expensive hotel for Indonesia. It is listed as a 5 star. It is not. You can see the leaks in the hallways, ceilings, and smell the mold. They are working on the issues but it is huge. If you walk through the building you will see ceiling missing in places. We were here 5 days and day 3 a water leak started in our ceiling in our bathroom. The mold is in the shower and behind the sink. I did speak to the manager and he was gracious. Offered to change rooms but what was the point. It’s through out the building. He sent us beautiful desserts. This was honestly out of his control. The owner needs to sink money into this. Pros: Staff is amazing. Beautiful pool. The view from the lobby is spectacular. There is a free shuttle multiple times a day to take you into town. Staff is more than happy to do this. You are able to rent scooters or cars directly at hotel. The women there is so helpful and has great suggestions. The breakfast had many options. A huge buffet. I wanted to be able to recommend this hotel because if the staff but simply can not. Do not stay here until the fix their water issues. You will regret it. It is not worth the money

10/10 Excellent

Bino

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is it good as it gets, staff from the front desk right through to the people that clean your rooms , management, waiters, kitchen staff, or a 10/10 I have stayed in a lot of hotels across the world. This hotel is definitely at the top. BD
Stayed 1 night in Apr 2023

6/10 Okay

Veronica

Liked: Room comfort

Pullman Lombok- not great

The hotel is huge and impressive as you arrive. But the maintenance and servise is poor. Toilets were leaking, bedsheets smelled sour,like not dried properly,toiltetries and tissue paper , not topped up upon check in and needed to be reminded. Location to Kuta village is very far as hotel is isolated from any food or amenities. The shuttle bus only starts late morning and few and far timing, so not convenient to go to the village or other beaches. I would not recommend this hotel. The race track is just next door and very noisy when the motorists are tracking.
Stayed 2 nights in Aug 2024

10/10 Excellent

May Fong

Liked: Cleanliness, staff & service, property conditions & facilities
5 star resort in a remote part of west lombok. New, clean, modern room and amenities. Very friendly staff all around the resort, from the yoga instructor (Jean), walking guide (Taweng), guest relation officer (Matha) to all the servers and counter staff. Secured location offering great seaviews, super relaxing pool facilities, good spread of breakfast and wellness programs (yoga, Power walk, archery etc). Resort also provides complimentary shuttle to Kuta town (5mins drive) which is a plus point! Although we paid a slightly higher price compared to other hotels, it is definitely worth the money spent! Thanks for a great stay.
Stayed 1 night in Aug 2023

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, room comfort

Lovely view

On arrival we were shown to our room which was clean and comfortable but a little tired in places. There had obviously been some water damage. The staff member forgot to show us where the tea/coffee facilities in the room were located so that was a bit inconvenient. Turns out to be in another room. When do you look in other rooms? The restaurants were good, if a bit warm for us, and the buffets were excellent. We had a small problem booking the transfer to the airport (I asked 3 times) but it wasn’t booked. Fortunately it’s not far (25mins) from the airport but that could have been a problem. The beach is lovely and the sea is shallow for a long distance so great for kids. Be aware that this is close to Mandalika racing circuit so there is a lot of engine noise when there is an event.
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I have ever stayed in!

Terrible service and service recovery by management. Place is also badly maintained. It is supposed to be 2 years old and already pool tiles are pooping out! Ground staff try their best as they can but there is seriously something wrong with their leadership and management. Location is also away from everything and facilities are so lacking. The gym is tucked in the front of the hotel, was small, hot and stuffy. I will never stay in this hotel ever again. Why would i when there are so many other hotels way better than this in terms of state of the hotel, facilities and service ! Even 2 star hotels provide better service and care than Pullman.
Stayed 3 nights in Mar 2024

10/10 Excellent

Suzuki

Liked: Cleanliness, amenities, property conditions & facilities
いつも気にいって利用させていただいてます。
Stayed 5 nights in May 2025

10/10 Excellent

masahiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
思ってたより素晴らしいホテル
Stayed 5 nights in May 2025

10/10 Excellent

masahiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常良いコンディションで運営されている。 スタッフも親切で英語も問題なく通じる
Stayed 2 nights in May 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr modernes Hotel mit nettem Personal, wunderbarer eigener Hotelstrand, Erholung ist sicher.
Stayed 3 nights in May 2025