Ratings based on 288 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
I really enjoyed my stay at the Novotel! We were hesitating between a resort and staying right in Kuta, but I am glad we chose the resort. It gave us a nice and quiet place to hang out that was a needed contrast to the hustle and bustle of the city. The staff were very helpful and nice! Huge shout out to: Leha, Erna, Ong, Sam (who gave the market tour), Rich man, and Ariana! I miss you guys!
I would highly recommend!
by A verified traveler
Posted 15 Oct 2024
Not a lot to do in the area. Service was ok but English was lacking for many of the staff. Menu on restaurant different from the one on site. Food was ok but not great
Comment from Hotel Management
17 Oct 2024 by Robby Irawan, Hotel Management
Dear Janice,Greetings from Novotel Lombok Resort and Villas.Thank you for your feedback. We're glad you found the service okay but sorry to hear about the issues with the staff's English and the menu differences.We’ll work on improving communication and making sure the menus match. We’ll also focus on enhancing the food quality.We hope you'll consider staying with us again!Regards,
by A verified traveler
Posted 6 Sep 2024
Beautiful ethnic design and innovative layout of the rooms and private and semi private villas with individual pools. Great for families.
Staff were helpful and very friendly. Food was good, delicious breakfast buffet.
Above ground pool was beautiful and had a lovely view but not great for swimming, only accessible by steps.
Beach was beautiful but annoying to be constantly approached by street sellers.
We walked to the nearby hill with stunning views of both the ocean and the Madalika racetrack. Very annoying
listening to the sounds from the race track.
Hills and beach beside the racetrack was shockingly littered with plastics and general garbage.
by A verified traveler
Posted 9 May 2024
We love this property it’s our third time here but it doesn’t seem as good as it used to be. Both our sinks were clogged and the stoppers were dirty. The restaurant has gotten super pricey and the service charge is twice other hotels. Breakfast was good but very limited in choice and quantity. For the price we hope for better.
by A verified traveler
Posted 2 May 2024 on Hotels
by A verified traveler
Posted 15 Apr 2024 on Hotels
Our stay was great, the staff very friendly and helping us with our queries.
Our only comment will be that there was not complete knowledge on the hotels tours.
by A verified traveler
Amazing stay
Posted 2 Apr 2024 on HotelsWe had a great stay. Welcome and service was first class. Pool area is wonderful. Nice restaurant and breakfast. We had a perfect time
by A verified traveler
Posted 26 Mar 2024
Our group had a great time staying at Novotel. Thanks Mr Khalil of reservation for all the assistance with room requests, transportation arrangement with Mr Sidik (he is the best to bring us around) and special Birthday celebration dinner arrangement.
The teams from reception, the bar, restaurants, chef, house keeping are always giving their best services.
BIG Thank you everyone for our group awesome holiday.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Deni, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Deni PardiyanFront Office Manager
by A verified traveler
Posted 17 Sep 2023 on Lastminute
Comment from Hotel Management
18 Sep 2023 by Deni, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Deni PardiyanFront Office Manager
