Ratings based on 333 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Absolutely amazing stay, I loved everything about it, all staff was welcoming, breakfast was always beautiful one thing about my room though where I did dislike was my aircon wasn’t properly working so we would sweat during the whole day and the night when sleeping and there wasn’t any fan so we did go during summer time which just made everything else hot for us. But everything was really really excellent will definitely come back again.
by A verified traveler from Jordan springs
Posted 11 Dec 2024
The bathroom walls had mold that could have been easily cleaned. The rooms are dated and the breakfast was terrible. The staff were accomodating and friendly.
by A verified traveler
Posted 11 Sep 2024 on Hotels
by A verified traveler
Posted 30 Jul 2024 on Wotif
Check in was a little different with a QR code setup.
Staff friendly. Room was nice - we had the pool access room which led straight out to the pool via the deck. Enough lounge chairs for reading next to the pool. The pool is very cold as it doesn’t get a lot of sun. I couldn’t swim in it myself but I seen a few try their luck.
Breakfast was good, eggs cooked your way and other options.
Bathroom good size could do with a shower curtain or door but acceptable for the price.
They didn’t seem to have pool towels which would be handy as I didn’t bring my own.
Bed was comfy and they had plenty of English movie channels to choose from. Air con worked great.
Overall for the price very good hotel.
Easy to walk to night clubs or poppies lane. Heaps of great food places around as well. 8min walk to big shopping centre!
Comment from Hotel Management
24 Aug 2024 by Kadek Ema, Hotel Management
Dear Mark,Thank you for sharing your detailed feedback about your recent stay with us. We’re pleased to hear that you enjoyed the convenience of our pool access room, the comfort of the bed, and the variety of English movie channels. It’s also great to know that you found our location ideal for exploring the nearby attractions.We appreciate your comments regarding the QR code check-in process, pool temperature, and the absence of pool towels. Your insights are important, and we will certainly look into these aspects to enhance the experience for our future guests. We are also taking note of your suggestion about adding a shower curtain or door in the bathroom.Thank you once again for your kind words about our friendly staff and the overall value of our hotel. We look forward to welcoming you back for another enjoyable stay.Warm regards,Kadek Ema TriandayaniGeneral Manager
by A verified traveler
Posted 29 Jul 2024
The staff is performing very good
Swimming pool is good
Breakfast is average
Room is average
Comment from Hotel Management
24 Aug 2024 by Kadek Ema Triandayani, Hotel Management
Dear Bosko,Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff's performance to be very good and enjoyed the swimming pool.We also appreciate your comments regarding the breakfast and room. Your feedback is invaluable as it helps us to continuously improve our services. Rest assured, we are reviewing your suggestions with our team to enhance the experience for all our guests.We hope to welcome you back soon and provide an even better stay.Warm regards,Kadek Ema TriandayaniGeneral Manager
by A verified traveler
Posted 29 Jul 2024
The staff here were absolutely amazing. They were friendly, accomodating and even offered us free upgrades and late checkout. When you need help, they go above and beyond to help.
The free breakfast buffet was delicious, and enjoying it by the pool was a highlight of each day.
The location was perfect, close to everything. With a chemist and 24 hour medical clinic a few steps away, endless shops and places to eat, nightlife and only a 10 minute walk to Kuta beach and Beach walk shopping centre. So very convenient.
For the price you pay, truly a wonderful place to stay. Would highly recommend it 😊
Comment from Hotel Management
29 Jul 2024 by Kadek Ema, Hotel Management
Dear Sarah El,Thank you so much for your wonderful review. We're delighted to hear that our staff made such a positive impression with their friendliness and accommodating service, and that you enjoyed the free upgrades and late checkout. It's great to know that the breakfast buffet by the pool was a highlight of your stay, and that our convenient location added to your overall experience. Your recommendation means a lot to us, and we're glad to hear that you found good value for the price. We look forward to welcoming you back to NEO+ Kuta Legian on your next visit. If there's anything else we can assist you with, please don't hesitate to contact us.Sincerely,Kadek Ema Triandayani,General Manager
by A verified traveler
Posted 21 Jul 2024
Not a large selection of westerners breakfast
Comment from Hotel Management
29 Jul 2024 by Kadek Ema, Hotel Management
Dear Salvatore,Thank you for sharing your feedback about our breakfast offerings. We apologize for any inconvenience caused by the limited selection of Western breakfast items. Your comments are valuable to us, and we will consider expanding our options to better meet the diverse preferences of our guests. We appreciate your input and hope to have the opportunity to improve your experience on your next visit. If you have any further suggestions or need assistance, please feel free to contact us.Sincerely,Kadek Ema Triandayani,General Manager
by A verified traveler
Posted 20 Jul 2024
It was very clean and welcoming! The staff were so helpful when we asked for clean towels and to help us break large bills. This hotel is neat and the bed was so comfy and CLEAN.
The shower can be wiped down or cleaned a bit but still tidy and no smells.
Comment from Hotel Management
29 Jul 2024 by Kadek Ema, Hotel Management
Dear Gabriella,Thank you for your positive feedback. We’re thrilled to hear that you found our hotel clean and welcoming, and that our staff was helpful with your requests. We appreciate your comments about the shower and will take this into consideration to improve our services. We're glad you enjoyed the comfort and cleanliness of your bed. We look forward to welcoming you back to NEO+ Kuta Legian in the future. Should you need any assistance, please feel free to contact us.Sincerely,Kadek Ema Triandayani,General Manager
by A verified traveler
Posted 18 Jun 2024
The ambiance and the view from your room looking down the pool and the hanging plants is astounding!
Comment from Hotel Management
5 Jul 2024 by Kadek Ema, Hotel Management
Dear Evelyn,Thank you so much for your wonderful feedback. We're delighted to hear that you found the ambiance and the view from your room, overlooking the pool and the hanging plants, astounding. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us.Sincerely,Kadek Ema Triandayani,General Manager
by A verified traveler
Posted 18 Jun 2024 on Wotif
I wasn’t a fan of the breakfast and it had no bar but it was an excellent location, clean and staff were friendly
Comment from Hotel Management
5 Jul 2024 by Kadek Ema, Hotel Management
Dear Craig,Thank you for your feedback. We appreciate your kind words about our excellent location, cleanliness, and friendly staff. We're sorry to hear that you were not a fan of the breakfast and missed having a bar onsite.Your comments are valuable to us, and we will use them to improve our services. If there's anything else you'd like to share or if we can assist you further, please feel free to contact us.Sincerely,Kadek Ema Triandayani,General Manager
