Ratings based on 114 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2023 on Hotels
A very large spa hotel overlooking a beatiful lake. Excellent breakfast in a dramatic setting. Had a Chinese feel to it due to size and furnishings.
by A verified traveler from Los Altos
Posted 22 Aug 2023
by A verified traveler
Posted 31 Jul 2023
Nice view
by A verified traveler
Posted 19 Jun 2023 on Wotif
Services were excellent, free ice creams and drinking machines etc were our favorite.
by A verified traveler
Good hot springs!!
Posted 1 Apr 2022 on Hotels温泉が良かったです。露天も良かったですが、レトロな雰囲気の掛け流しの大浴場が最高でした！
by A verified traveler
Posted 11 Sep 2021
Very good
by A verified traveler
Onsen
Posted 12 Dec 2019 on HotelsI went to Lake Akan area mainly for the onsen. This hotel offers private onsen with a free. I enjoyed the privacy.
Comment from Hotel Management
16 Dec 2019 by 伊藤, Hotel Management
ご宿泊、誠にありがとうございました。
温泉は、阿寒湖温泉では、唯一源泉掛け流しです。
また是非お越しください。
スタッフ一同心よりお待ちしております。
by A verified traveler
Over priced due to a festival
Posted 15 Oct 2019 on HotelsWell, hospitality wasn't like any other Japanese hotel (which is very very high level) and I had some weird white bugs/mold coming from the wooden wall
I paid a lot for this as there was a festival in the town. I would recommend trying to find another place
Comment from Hotel Management
1 Dec 2019 by 伊藤, Hotel Management
この度はご宿泊いただきまして誠にありがとうございました。
滞在中は不快な思いをさせてしまい心よりお詫び申し上げます。再びお客様にお越しいただけるよう接客面の向上や設備の改善に積極的に取り組んで参りますので、今後とも宜しくお願い致します。
by A verified traveler
Posted 7 Oct 2019 on Hotels
Comment from Hotel Management
30 Oct 2019 by 伊藤, Hotel Management
ご意見ありがとうございました。
by A verified traveler from Lake Akan
Posted 10 Aug 2019
Though the property is old is has personality & character. Staff was very helpful & they have nice onsen family.
Comment from Hotel Management
9 Sep 2019 by 伊藤, Hotel Management
ご宿泊ありがとうございました。
