Ratings based on 73 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
One of my favorite ryokan!
Posted 24 Jul 2024 on HotelsGreat service, great food, and great Onsen!
They even arranged breakfast alternative for giving us access to other Tsuruga hotel to get western style breakfast
by A verified traveler
Hospitality and amenities with amazing food
Posted 6 Jul 2024 on HotelsThis hotel, their staff, the food and the surrounding area make it an absolute must go to if you’re in the area. Not to mention the indigenous, Ainu village and Illumination Forest adventure, Boat trip and Everything else. Driving over from the airport we saw foxes, deer and a TSURU or crane in the wild. Not to mention the area has some of the best seafood, dairy and veggies around. Do I even have to mention that it’s a hot spa hotel so it was so luxurious And all the food and drinks are included. It really is fantastic.
by A verified traveler
Posted 27 Apr 2024
Excellent environment and facilities for onsen plus relaxation. Staff is friendly from front desk to concierge to dining! Marvellous feeling of being respected as a family!
by A verified traveler
Posted 27 Jun 2023
The service here was impeccable. Appreciate the hospitality of the staff.
by A verified traveler from Australia
Posted 25 May 2019
The warm welcome was much appreciated - the valet parked the car and brought in our luggage while the concierge presented us with a welcome drink.
by A verified traveler
Posted 30 Apr 2019
by A verified traveler
Boutique luxury on Lake Akan.
Posted 9 Feb 2019 on HotelsWe thoroughly enjoyed our stay. We arrived quite late and were warmly greeted by the staff and shown to our beautiful room; a suite with private Onsen overlooking Lake Akan.
The room was spacious, clean and beautifully decorated Japanese style with the option of western beds.
The staff were friendly and helpful offering to book tourist taxis to see the red crowned cranes or driving us to the Ainu village on a chilly day. English is limited so learning a little Japanese will go along way but the staff did everything to ensure we were looked after given the language barrier.
The food was delicious, plentiful and presented beautifully. A little too much food on occasion and we felt terrible wasting it.
The hotel was quiet and located right on the lake, they also don’t allow children so the public onsens and dining rooms are peaceful.
Getting there can take some time but it’s worth the trip. The hotel is 1.5 hours from Kushiro JR Station, try to time your arrival with the once daily shuttle bus or one of the local buses otherwise it is an extremely expensive cab ride.
All in all this hotel ticked all the boxes; comfortable, clean rooms and facilities, friendly staff, great location and lovely food. I would definitely return.
by A verified traveler
Posted 2 Jan 2019
by A verified traveler
Posted 20 Dec 2018 on Hotels
by A verified traveler from Hong Kong
Posted 22 Sep 2017
The hotel has great view. Room is aged, and meals can be improved a lot for the price. Staff cannot communicate well in English
