Ratings based on 146 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler from TEL AVIV
Posted 19 Oct 2024
by A verified traveler
Posted 6 Sep 2024
The hotel is located in a quiet area yet it is walkable to the main area. There is a lot of dining option and I also like the fusion Japanese/French dinner. Tasty and elegant. The parking is also easy. We had the room with the private onsen. Love it!!
by A verified traveler
Posted 24 Aug 2024
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 24 Apr 2024
The property facilities are good but the service is average and seems the staff shortage affecting the service level. Food quality is average.
by A verified traveler
Posted 3 Apr 2024
Beautiful hotel in the hot springs. Perfect to get away from the chaos of the city.
by A verified traveler
Posted 28 Mar 2024
The staff were unaccommodating , dismissive, and unhelpful and lacking insight into guests needs. They were unwilling to accommodate us for breakfast because we did not book at the time of our initial reservation - despite their dining room being more than 1/2 empty and when nearly all other restaurants in town were closed because of the day of the week ( apparently most breakfast places are closed on Wednesday.) They could have made our stay terrific with the slightest effort which they were unwilling to make.
by A verified traveler
Posted 11 Mar 2024
by A verified traveler
Posted 8 Mar 2024
