Ratings based on 354 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Feb 2024
Super beautiful historical hotel with amazing service. Highly recommend!!!
by A verified traveler
Posted 12 Jan 2024
by A verified traveler
Posted 21 Dec 2023
by A verified traveler
Posted 18 Dec 2023
The fact that this building is over a hundred years old. Makes it a worthwhile location to stay. A short hop (500m) to the town centre and turning right at the hotel entrance brings you to a scenic outdoor man made/natural onsen location with Tori gates shrine nearby. The staffs are proficient in English and extremely helpful.
Would recommend booking the private onsen so that the whole family can be together to soak and relax while creating new memories. This would be my go-to hotel if we visit Gunma again.
by A verified traveler
Great place to stay
Posted 18 Nov 2023 on HotelsIt was an amazing hotel within easy reach of restaurants, shops and the Yubatake. Breakfast and dinner were superb and staff were attentive. The only thing I’d comment on is that the fact that there’s no elevator in the buildings. So the staff has to carry guests baggage’s up and down the stairs, which was brutal. Other than that, it was a pleasant getaway with outstanding onsens.
by A verified traveler
Posted 4 May 2021
Great
by A verified traveler
Nice place close to Yubatake with onsen
Posted 20 Mar 2020 on HotelsNice place, close to Yubatake and amazing service. Will come back again in the future.
Comment from Hotel Management
21 Mar 2020 by 黒岩透, Hotel Management
Thank you for staying at Kusatsu Hotel.
He said that he enjoyed taking a walk in the hot spring town.
It is healing to look at the scenery with shops and hot springs while walking around.
Thank you very much for coming again. All the staff look forward to your visit.
by A verified traveler
Posted 15 Mar 2020 on Hotels
by A verified traveler
Good location. Average onsen
Posted 17 Feb 2020 on HotelsThe hotel's location was excellent. A stone's throw from Sainokawara Park and the centre of town. The park is a must. We did not have any issue with the noises due to the age of the property that others have commented on, however, the onsen was a little disappointing. Indoor onsen was average, the outdoor one was lukewarm and the private onsen was.. just a tub. Otherwise, we had a pleasant stay in Kusatsu with the snow quality and the nice little onsen town.
Comment from Hotel Management
28 Feb 2020 by kuroiwa, Hotel Management
Thank you for staying at Kusatsu Hotel this time.
It seems like we were able to stay slowly on the day.
We look forward to your next visit.
by A verified traveler
Posted 14 Feb 2020 on Hotels
