Ratings based on 294 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Pleasant stay. The bath house was great.
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 27 May 2024
Great place to stay to experience the room with Japanese motif. Also has its own Onsen and a nice Yuma tan you can wear outside while strolling the town
by A verified traveler from Berkeley Vale
Posted 23 May 2024
This hotel has good and bad areas.
Staring with the good areas, staff is friendly and helpful. Breakfast is good. Walking distance to all the tourist attractions. Complimentary drinks and onsen.
On the bad side, this hotel has limited non-smoking rooms. We expected a non-smoking room but was assigned to a smoking room. Strong cigarette smell when we walked into the room. After a long discussion with front desk, they told me that they couldn't give us a non-smoking room even if I was happy to pay more. Finally they found another smoking room and offered me to check it out. The new room still had the cigarette smell but it was not as a strong as the first one. Hence,very moved. Secondly, the hotel rooms need a good facelift. Lights were not working and walk and door had damaged marks.
by A verified traveler
Wonderul
Posted 20 May 2024 on HotelsWonderful stay. Staff were super friendly and helpful. Location is absolutely superb, short walk from the city square and hotel has private onsens for anyone with tattoos or who would rather enjoy the experience alone.
by A verified traveler
Posted 19 Mar 2024
Worth for money
by A verified traveler
Posted 20 Jan 2024
by A verified traveler
Posted 20 Jan 2024
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Posted 30 Nov 2023
There was bed bugs crawling at night in the wall, bed sheets and comforter. I have never seen bed bugs so visible and they were fast and hard to kill too!! Even thinking about it gives me goosebumps. My husband didn't even sleep at all, just watching and killing them. We were too tired from a long trip so we had to suck it up for one night. And we just saw one of the reviews here recently that there's bed bugs. I wish we could have seen it sooner. I got bitten twice. There was blood after killing those that bit me. The room smells like murky and old. I can't even fit my face in the sink. I am already a size of a 5'1 asian. I can't even go to shower it looks really old and gross. They really need to update the room and get rid of those bed bugs. Ceiling has water marks too. The lady in the front is really nice though. The real problem is the room. Private onsen was good too.
