Ratings based on 42 Verified Reviews
3.2 Room cleanliness
2.9 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
The property is in a very bad condition. The water park is so old, feels unsafe and the pools of the hotel and water park are the dirtiest that I have ever seen. The food’s quality and taste were terrible and if you’re not at the start of the food service, in some minutes everything will be finished.
Terrible value for the money.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Hotel service not good. Air conditioning very bad in daytime. Food quality very poor only nice swimming pool and beach is good
by A verified traveler
Posted 27 Jun 2024
Food and restaurants is poor, pretty much everyday same basic food
by A verified traveler from Sofia
Posted 29 Aug 2021
Breakfast was not adequate to property image.
by A verified traveler
Posted 4 Jul 2021 on Hotels
It was amazing trip.
by A verified traveler from New York
Posted 3 Jul 2019
Very nice clean place also very family oriented,good food, staff very nice
by A verified traveler
Posted 20 Sep 2018
All bed thingh about this reservation.. food was teribble and play toboghan was not working
by A verified traveler
Good location but very little food choices
Posted 3 Jul 2018 on HotelsGood location, good aqua park but Very very little food you had almost nothing to eat very little choices, no animation in evening...
Comment from Hotel Management
9 Jul 2018 by Sales Department/Risus Aqua Beach Resort Hotel, Hotel Management
Dear Guest,
Thank you for taking your time to review Risus Aqua Beach Resort Hotel. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission.
We have addressed the food and animation issue,spoken with our team member and also with his/her Manager in question.
We would like to inform you that we truly enjoy sharing our passion for our destination with our guests and we would be pleased if our guests leave Risus Aqua Beach Resort Hotel with happiness and with a feeling of full satisfaction upon their stay in Risus Aqua Beach Resort Hotel.
We really look forward to welcoming you back in Risus Aqua Beach Resort Hotel again. It would be a great pleasure from our side to have a direct communication with you on your next arrival. Because, it would be a great chance for us to renew your expactations in Risus Aqua Beach Resort Hotel.
Yours sincerely
Risus Aqua Beach Resort / Guest Relations
by A verified traveler
Posted 17 Aug 2024 on Hotels
Otelin plajı ve oda temizliği hariç herşeyi çok kötü odalar çok eski yataklar rahat değil iki tek kişiliği birleştirip çift kişilik yapmışlar sürekli yatak ayrılıyordu. Oda kapısı tahta ve eskiydi kilitlenmiyordu. Güvenlik önlemleri sıfır. Otele sahilden birileri rahat rahat girip çıkabiliyorlar. Yemek menüleri tablot gibi çeşit yok. Odada minibar var içerisindeki su bile ücretli otelde kola ve fanta hariç herşey ücretli onlarıda sadece yemekte ikram ediyorlar. Ütü için 3 tane tişört verdim 1 gün sonra getirdiler o gün mağdur oldum. Yani verilen parayı hak etmiyor otel bir daha asla gitmem.
by A verified traveler
Posted 16 Jul 2024 on Hotels
