Ratings based on 43 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2023
All good, but cleaning wish be better...
Comment from Hotel Management
31 Jan 2023 by Reservation Team, Hotel Management
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort
by A verified traveler
Posted 27 Oct 2022
Pros: lovely modern hotel with a nice view. The lady that served fried eggs in the morning was very pleasant as was female security at the gate to the property. Housekeeping was good.
Cons: food was bland and repetitive, no towels or personnel at towel shack, many staff scrolling on their cell phones. Lifeguard did not notice a child drowning and a hotel guest jumped in clothed to save her. He got her to safety and the lifeguard never even looked up from his phone. Waterpark only has limited slides operating, female pool bathroom had 3 stalls. 3 were locked the whole time and the only one that was unlocked did not have a working lock. 1 female reception staff member had a very bad attitude.
This resort has the potential to be amazing, but management is missing the ball. We've been to many all inclusives in Mexico and the carribean and this one can not compare to their level of professionalism and service.
Comment from Hotel Management
31 Jan 2023 by Infinity By Yelken Resort & Aquapark, Hotel Management
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort
by A verified traveler
Posted 25 Sep 2022 on Hotels
Comment from Hotel Management
31 Jan 2023 by Infinity By Yelken Resort & Aquapark, Hotel Management
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort
by A verified traveler
Posted 29 Dec 2019 on Hotels
Hotel merite 4* la propreté et le service sont a revoir par contre le mini club top et la restauration de qualité
Comment from Hotel Management
17 Aug 2022 by Infinity By Yelken Resort & Aquapark, Hotel Management
Dear Guest;
Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us.
All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction.
For this reason, your valuable opinions will be shared with the relevant department managers and hotel management.
As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day.
Regards,
Infinity By Yelken Aquapark & Resort
by A verified traveler
Posted 6 Oct 2019
The guests could easily sunbathe by the sea and swim in the sea. That was wonderful. The food was boringly the same, night after night.
Comment from Hotel Management
12 Oct 2019 by Guest Relation Supervisor, Hotel Management
Dear Guest Thank you for taking the time to support us with your good comments. we will be happy to see you again next year.
Guest Relation Department
by A verified traveler from Birchington, Kent
Posted 29 Sep 2019
The finish is very poor in some places, broken tiles all over areas in the hotel.one of the rooms we had had no working lock on the door and the wall tiling still had spacers in. One room the loo was poorly fitted and the tiling was cracked. Beautiful location, but sadly needs a snagging list
Comment from Hotel Management
15 Oct 2019 by Guest Relation Supervisor , Hotel Management
dear guest
thank you for your feedback. we are interested in the situations you have specified as soon as possible. we are happy to see you again. Hope to see you next year.
by A verified traveler
Posted 28 Sep 2019 on Hotels
Comment from Hotel Management
17 Aug 2022 by Infinity By Yelken Resort & Aquapark, Hotel Management
Dear Guest;
Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us.
All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction.
For this reason, your valuable opinions will be shared with the relevant department managers and hotel management.
As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day.
Regards,
Infinity By Yelken Aquapark & Resort
by A verified traveler
Posted 13 Sep 2019
I liked the ocean views but I didn’t like the hotel service, cleanliness, amenities and almost everything. This is not a five stars hotel.
Comment from Hotel Management
17 Sep 2019 by Guest Relation, Hotel Management
Dear Guest, We have read your comments about our hotel in sorrow. we aim to provide better service every day more than ever. see you again.
by A verified traveler from Kyiv
Posted 7 Sep 2019
Visited with the family early September. Location is perfect with breathtaking views. Staff is great, many thanks to guest relation girl - Anel. She organized wonderful birthday party for us. All inclusive drinks range is various. The only downside is that people are smoking everywhere, hotel management would need to establish more non-smoking areas. Huge bonus is aqua park, which you can visit free of charge. Sea is crystal clean.
Comment from Hotel Management
17 Sep 2019 by guest relation, Hotel Management
Dear Guest, Thank you very much for sharing your valuable comments with us. we are trying to serve you better every day. We are honored to hear that you are satisfied with our services and the attention of our staff. we will be happy to see you again. see you again.
by A verified traveler
Posted 18 Aug 2019 on Hotels
Comment from Hotel Management
17 Sep 2019 by Guest relation, Hotel Management
First of all thank you very much for choosing us dear guest. to serve you better every day we have no doubt that we work. we are happy to see you again.
