Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Property needs updating and there was a quake in the middle of the night. There were no instructions as to what to do in case of earthquakes. Bed and pillows were too soft and difficult to sleep. Staff was very helpful and friendly.
Comment from Hotel Management
17 Nov 2024 by Guest Relations, Hotel Management
Dear Guest,We would like to thank you for your recent stay at DoubleTree by Hilton Kusadasi. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve.Our main priority as DoubleTree by Hilton Kusadasi family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.Our renovation works are still going on for the satisfaction of our valued guests.We are genuinely pleased to receive your evaluation that you have filled about our services and facilities. On behalf of the entire DoubleTree by Hilton Kusadasi team, I thank you for your feedback. It was our pleasure to have you stay with us.I would like to thank you once again for selecting our hotel in Kusadasi and I hope to have the pleasure of welcoming you to DoubleTree by Hilton Kusadasi in the nearest future.Kind Regards,
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Guest Relations, Hotel Management
Sayın misafirimiz,Tüm ekibim adına DoubleTree by Hiton Kuşadası Oteli ‘ni tercih ettiğiniz için teşekkür ederiz. Misafirlerimizin yorumları hizmet kalitemizi yükseğe taşımamız için çok önemli bir rol oynamaktadır. Sizlerin geribildirimleri, aksayan yönlerimizi geliştirmemiz ve otelimizde konaklayacak tüm misafirlerimize daha iyi hizmet verebilmemiz adına bizlere yardımcı olacaktır.Hizmet kalitemizi arttırabilmek ve gerekli aksiyonları alabilmek adına, zayıf olarak değerlendirdiğiniz deneyimlerinizi de ekte bulunan iletişim bilgilerini kullanarak mail yoluyla bizimle paylaşabilirseniz çok seviniriz.Bir sonraki konaklamanızda benimle veya çalışma arkadaşlarımla irtibata geçmeniz halinde gerekli tüm aksiyonların alacağımızdan emin olabilirsiniz, sizlere ulaşmamız için iletişim bilgilerinizi dilediğiniz zaman bizlerle paylaşabilirsiniz, memnuniyetle sizlerle irtibata geçmek isteriz.Yorumlarınızı bizlerle paylaştığınız için teşekkür eder, sizi otelimizde tekrar ağırlayabilmek ümidiyle, esenlikler dilerim.SaygılarımlaYıldız Zeynep ŞERBETÇİGuest Relationsgr@dtbyhiltonkusadasi.com
by A verified traveler
Posted 9 Oct 2024
La propiedad está muy bien ubicada, cuenta con mucha amenidades y el personal es muy atento y listo para brindar apoyo para cualquier situación or concerniente.
Algunos miembros del personal muy atentos pero con comunicación limitada, ya que no cuentan con un inglés o español básico.
La recepción todos en general desempeñan una gran labor, SÚBANLE EL SUELDO!!!! Ya que todo personal de la recepción y del desayuno son fantásticos y listos para resolver todo tipo de situaciones.
El spa, me fascinó, solo que el cuarto de vapor ( steam room) estaba dañado
Pero en general todo bien,
Les pido que por favor atiendan bien y alimenten a los gatos, y que no sean maltratados por los huéspedes del hotel. Vi algunos huéspedes ahuyentando los gatos de forma “TOSCA”
Ellos viven allí y es su casa. El turista está de paso.
Sugiero que debería haber un letrero o de antemano comunicar al turista
Que no debe haber ningún maltrato en contra de los gatos.
Comment from Hotel Management
12 Oct 2024 by Guest Relations, Hotel Management
Dear Guest,Thank you very much for choosing to stay at DoubleTree by Hilton Kuşadası and taking your time to share your experience with us.We are delighted to see that you enjoy your stay.We sincerely hope to welcome you back in the future.Best regards
by A verified traveler
Posted 18 Sep 2024
ovia mobile
We recently stayed at this hotel and had a lovely experience overall. The location is excellent, with plenty of restaurants and shops along the street. It’s just a 15 to 20-minute walk to the cruise terminal and the Grand Bazaar, where you can find lots of great items at affordable prices. We loved walking by the seaside every day and watching the cruise ships come and sail away.
We arrived after an overnight flight from the UK, landing in Izmir at 5 a.m. and reaching the hotel in Kusadasi around 10 a.m. We were so grateful that they allowed us to check in early, which gave us much-needed rest. Our return flight was in the evening, and they also let us check out late, which was much appreciated!
The room was well-equipped with shampoo, shower gel, and conditioner, though the conditioner was empty throughout our stay. We didn’t bother mentioning it since I had my own, but it’s worth noting. We also had bathrobes, which was a nice touch, although they were taken away a day before checkout, which wasn’t ideal.
We didn’t use the TV as it only had one English channel—BBC News. It would have been great if the TV was a smart one so we could connect our devices and watch Netflix or Prime on a larger screen.
Our room was on the ground floor with access to a small shared pool, which we loved. We used it frequently and enjoyed the privacy since we never ran into other guests. The room was quiet, and the bed and pillows were incredibly comfortable, ensuring we slept well.
Comment from Hotel Management
20 Sep 2024 by Sude, Hotel Management
Dear Guest,Warm greetings from DoubleTree by Hilton Kuşadası.Thank you so much for choosing DoubleTree by Hilton Kuşadası during your recent visit at Kuşadası as well as for talking the time to sharing this amazing feedback with other users.Thank you for all the positive moments in DoubleTree by Hilton Kuşadası.Our team and I are looking very much forward to welcoming you back again- hopefully in the not too distant future!Yours sincerely.Guest Relations
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Guest Relations, Hotel Management
Değerli misafirimizÖncelikle konaklamanızda otelimiz DoubleTree by Hilton Kuşadası'nı tercih etmiş olmanız bizi çok mutlu etti. Konaklamanız sonrası Vaktinizi ayırıp yapmış olduğunuz geribildirim için de ayrıca teşekkür ederiz.Misafirlerimizin konaklama dönüşü otelden beklentileri karşılanmış bir şekilde yarılmış ve bize bunu olumlu puanlarla bildirmiş olması ekibimizi motive etmekte ve bizi onurlandırmaktadır.Siz ve tavsiyede bulunacağınız tüm dostlarınızı otelimizde en yakın zamanda görmekten büyük mutluluk duyacağız.DoubleTree by Hilton Kuşadası'dan saygı ve sevgilerle
by A verified traveler
Posted 22 Aug 2024 on Orbitz
Amazing experience. Make sure you have their breakfast. Its the best.
Comment from Hotel Management
24 Aug 2024 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for choosing to stay at DoubleTree by Hilton Kuşadası and taking your time to share your experience with us. We are delighted to see that you enjoy your stay. We sincerely hope to welcome you back in the future. Best regards
by A verified traveler
Posted 8 Jul 2024
All good
Comment from Hotel Management
17 Jul 2024 by Guest Relations, Hotel Management
Değerli Misafirimiz, Öncelikle konaklamanızda DoubleTree by Hilton Kuşadası Oteli tercih ettiğiniz için çok teşekkür ederiz. Hizmetlerimizden memnun kalmış olmanız bizleri çok sevindirmiş olup, puanlamanızla belirttiğiniz değerli görüşleriniz tüm Hilton çalışanları için motivasyon kaynağı olmuştur. Otelimize gösterdiğiniz ilgiye teşekkür eder, size en yakın zamanda tekrar ''Hoş geldiniz'' diyebilmeyi dileriz. Saygılarımızla
by A verified traveler
Posted 7 Jul 2024
I don't usually leave reviews, but the view from my room was fantastic. When I arrived, the staff were welcoming and friendly, making me feel safe as a lone traveller. It's just a 10-minute walk to the city centre, which was very convenient. The view during dinner was beautiful, adding to the overall experience. I will definitely come back. I wish I knew the name of the person who checked me in on July 6th in room 407 so I could thank him personally.
Comment from Hotel Management
8 Jul 2024 by Guest Relations, Hotel Management
Dear Guest,Thank you very much for choosing to stay at DoubleTree by Hilton Kuşadası and taking your time to share your experience with us.We are delighted to see that you enjoy your stay.We sincerely hope to welcome you back in the future.Best regards
by A verified traveler
Posted 19 May 2024
great location
Comment from Hotel Management
21 May 2024 by Guest Relations, Hotel Management
Our Dear Guest,Thank you very much for choosing to stay at DoubleTree by Hilton Kuşadası and taking your time to share your high score with us.We are delighted to see that you enjoy your stay.We sincerely hope to welcome you back in the future.Best regards
by A verified traveler
Lovely stay
Posted 4 Feb 2024 on HotelsHad a very comfortable stay. Was worried about reviews talk about noise from bars. We stayed on a Saturday night and didn’t hear a thing.
Comment from Hotel Management
6 Feb 2024 by Yıldız Zeynep SERBETCI, Hotel Management
Dear Guest,Thank you very much for choosing to stay at DoubleTree by Hilton Kuşadası and taking your time to share your experience with us.We are delighted to see that you enjoy your stay.We sincerely hope to welcome you back in the future.Best regards
