Ratings based on 551 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,First of all, thank you for choosing Charisma Deluxe Hotel for your holiday. We are glad to hear that you enjoyed your time during your stay. We look forward to welcoming you back soon. Best regards, Kerem ÇAKI Guest Relations
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Sayın Bay Kemal,Öncelikle tatiliniz için Charisma Deluxe Hotel'i tercih ettiğiniz için teşekkür ederiz.Bizimle konaklamanızdan keyif aldığınızı duymak bizi çok mutlu etti.Yakın zamanda sizi tekrar ağırlamayı umuyoruz.Saygılarımla.Kerem ÇAKIMisafir İlişkileri
by A verified traveler
Posted 21 Aug 2024 on Ebookers
Comment from Hotel Management
23 Aug 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,First of all, thank you for choosing Charisma Deluxe Hotel for your holiday. We are glad to hear that you enjoyed your time during your stay. We look forward to welcoming you back soon. Best regards, Kerem ÇAKI Guest Relations
by A verified traveler
Posted 16 Aug 2024
Hotel not like it used to be
Comment from Hotel Management
16 Aug 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,Thank you for choosing the Charisma Deluxe Hotel. Your feedback is very valueable to us. We are sorry to hear you had a unpleasant time. If you would give more details about your staying we would appreciate it. We wiIl you would like to further discuss the matter we do have a WhatsApp line:+90 545 828 56 12Best regards,İpek TEK Guest Relations
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,First of all, thank you for choosing Charisma Deluxe Hotel for your holiday. We areglad to hear that you enjoyed your time during your stay. We look forward towelcoming you back soon.Best regards,İpek TEKGuest Relations
by A verified traveler
Excellent stay
Posted 24 Jul 2024 on HotelsI like this hotel. This is my 4 staying in the hotel. My room amazing with sea view. Excellent staff always smile and helpful.
I advise everyone to stay in the hotel when his next visit to kusadasi.
Also tasty food in the restaurant. The breakfast menu is great and everything is available.
Comment from Hotel Management
24 Jul 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,Thank you for choosing the Charisma Deluxe Hotel for your holiday. We are glad to hear that you enjoyed your time during your stay. We look forward to welcoming you back soon!Best regards,Maria NICOLAEGuest Relations
by A verified traveler
Posted 10 Jul 2024
We loved our room, the restaurants, and the staff were very helpful.
Comment from Hotel Management
11 Jul 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,First of all, thank you for choosing Charisma Deluxe Hotel for your holiday. We are glad to hear that you enjoyed your time during your stay. We look forward to welcoming you back soon. Best regards, Kerem ÇAKI Guest Relations
by A verified traveler
It better say 3 star hotel
Posted 20 Jun 2024 on HotelsYou can't consider putting two twins bed as one king size bed. I dialed 0 or 555 but didn't dialed. I told receptionist. He called my room then he said phone is working. But it wasn't working from room to reception. Both phone. No fan in the bathroom. Made a trip to spa no one there. Blankets are so thin. no conditioner in the shower. Just combination of body wash and shampoo. Poor quality of dinner buffet. There is a club across the street open till 4 am . Hard to sleep with the sound of the music club. Must have sound proof windows.
Comment from Hotel Management
26 Jun 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Mr. Solman,Thank you for the comment you have written, as with every guest, we have examined and evaluated your comment in detail. We would like to express our apologies for the disruptions you have experienced. However, there may be disruptions in the room. In such cases, the situation is solved as soon as possible by people who are experts in their field. For example, in a telephone mishap, the technical team tries to solve the situation. Our rooms are standard in their own class and the design in the bathroom is the same. Due to the hygienic situation, creams are cartridge and are checked. Dinner is an open buffet with multiple options available. It is therefore not possible for all meals to be of poor quality. The hotel cannot be held responsible for any noise coming from outside the hotel. In line with this information, we ask you to completely change or delete your comment. Kindly be advised.
by A verified traveler
Very mixed
Posted 9 Jun 2024 on HotelsThe view was wonderful. The room staff cleaned / tidied well. Excellent breakfast buffet. The seafood restaurant was very good and staff friendly.
The reception staff were dismissive, slow, disorganised, unhelpful and in-smiley. I was asked to return twice to book an extra night. On the 3rd try I was assured that it was booked only to receive a phone call on the original check out day asking me to check out.
The morning of my actual check out, 2 different reception staff were on duty- smiley, quick & efficient.
Comment from Hotel Management
9 Jun 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,Thank you for choosing the Charisma Deluxe Hotel. Your feedback is very valueable to us. We are sorry to hear you had a less than pleasant experience with our front desk staff. We will look into this issue.If you would like to further discuss the matter we do have a WhatsApp line:+90 545 828 56 12Best regards,Maria NICOLAE Guest Relations
by A verified traveler
Posted 26 May 2024
I think buffet dining option is poor. You need to have more Turkish food ( sulu Yemek) . Also for evening buffet is very expensive, it doesn't worth £28 not including drink.
Comment from Hotel Management
27 May 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,Thank you for choosing Charisma Deluxe Hotel. We are sorry to hear that you had a less than pleasant experience. The price and variety of the dishes are determined by our Chefs, prioritising quality above all.We look forward to welcoming you again soon!Best regards,Maria NICOLAEGuest Relations
