6/10 Okay
Pierre-Jerome, SANTA CLARA
Nov 12, 2024
Liked: Cleanliness, staff & service
It's an OK hotel. The room was nice and big with a beautiful view in the morning once the windows unfogged. But it is old and could certainly see some refreshing/renovation.
Some poor lighting in places like the bathroom, and very few outlets, had to select which device to recharge at a time. Wifi is limited to one network that does not seem secure. There were some room level networks but no room level codes were provided anywhere be it a card in the room or on the TVs (room had 2 in a room for 2, not sure why).
For some unknown reason, the bathroom had no towel aside from small hand towels so had to use the one for the onsen instead. Also, this is an onsen town which means everything closes by 5pm so don't forget to include dining in your reservation (my bad). Finally, breakfast buffet system while OK felt disorganized, even half-full I had a hard time finding a table that was not set up for a group of 6 which as a solo traveler would feel disrespectful to occupy.
Otherwise, pricewise it's fine and there are free drinks available which is nice, but with a Japanese only website it is perhaps best suited for local visitors.
Pierre-Jerome
Stayed 1 night in Nov 2024
