Ratings based on 8 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
I did like the check in & airport transfer and check out. That was all very professional. The room very clean. The bar staff where I had a cup of coffee was great. I liked the people, they were friendly and nice. The price was very good.
However, there were no towels in my room and after repeatedly calling the front desk I finally went in search of towels for my room myself. The front desk never resolved the issue. The same when I booked a massage. They never told me it had been rescheduled until I called because they were 1/2 hour late arriving. Then they rescheduled and again they were a half hour late. I wasted all evening waiting on them to respond with answers. Bad on my part that I did not just cancel. Bad customer service on their part. A little communication would have gone a long way. At lunch the first three things I ordered they were out of. In all three cases it took them 15 minutes to come back and tell me they were out of the item. So it took me almost and hour too order lunch. I really want to like this facility. They need a lot of work though.
Comment from Hotel Management
6 Nov 2024 by Yulia, Hotel Management
Dear Mrs. Elizabeth, Warm greetings from Swiss-Belcour Kupang! Thank you for choosing Swiss-Belcourt Kupang as your accommodation choice, and thank you also for taking the time to provide a review. Your review is very useful for us to maintain and improve the quality of service at Swiss-Belcourt Kupang. We apologize for the inconvenience experienced during your stay with us and your review will be a reminder for us to continue to prioritize service quality and so that this does not happen again on your next visit. Once again thank you very much and stay healthy, Warm regards, Swiss-Belcourt Kupang.
by A verified traveler
Willing to Improve
Posted 17 Aug 2024 on HotelsWiFi problems first three days. No further problems once they moved me to a better room and installed a new Router. Very Friendly and Kind Staff. WiFi is my main need, as I work in International Business and TeleMedicine. Now that the WiFi problem is fixed, I plan to use this Hotel regularly. - Dr. EnRico
Comment from Hotel Management
19 Aug 2024 by Syawal, Hotel Management
Dear Mr Enrico,Warmest Greetings from Swiss-Belcourt Kupang!Thank you very much for selected Swiss-Belcourt Kupang as your accommodation option during your visit to Kupang. Thank you also for taking the time to provide us with positive feedback and sharing your experience. We sincerely appreciate it. We tried our best to ensure that our guests are satisfied, and we will do necessary action to fulfill it. We hope you had a pleasant stay with us and will consider Swiss-Belcourt Kupang as your preferred accommodation when you visit Kupang again in the future.Stay healthy always,Best regards,Swiss-Belcourt Kupang
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Syawal, Hotel Management
Dear Ibu Veronica Warmest Greetings from Swiss-Belcourt Kupang.First and foremost, we would like to say thank you very much for selecting Swiss-Belcourt Kupang as your accommodation.Thank you also for taking the time to leave us with with a perfect review. Your review means a lot to us and we sincerely appreciate it. We hope your stay was pleasant and memorable so that you will come back to visit us again in the future. Once again, thank you very much, and stay healthy always.Best regards,Swiss-Belcourt Kupang
by A verified traveler
Posted 18 Apr 2024
The staff and the breakfast
Comment from Hotel Management
18 Apr 2024 by Syawal, Hotel Management
Dear Mr NorrisWarmest Greetings From Swiss-Belcourt KupangThank you for choosing Swiss-Belcourt Kupang as your accommodation for your visit to Kupang. Thank you also for taking the time to give us a favorable review. It means a lot to us, and we sincerely appreciate it. We are glad to hear that your time with us was enjoyable and memorable. We also hope that your good stay will encourage you to return to visit us again in the future.Thank you again, and keep healthy always.Best Regards,Swiss-Belcourt Kupang
by A verified traveler
Posted 22 Dec 2022 on Travelocity
Good for the price but the bed sheet smells
Comment from Hotel Management
23 Dec 2022 by Syawaluddin, Hotel Management
Dear Ms. Vera,Greetings from Swiss-Belcourt KupangThank you for the review given to us. We apologize if there are any obstacles that disturb your comfort while staying at Swiss-Belcourt KupangRegarding this problem, we will forward it to management so that in the future similar problems do not occur. We hope this does not discourage your interest in returning to Swiss-Belcourt Kupang. Once again, thank youBest RegardsSwiss-Belcourt Kupang
by A verified traveler
Excellent
Posted 18 Jul 2024 on HotelsExcellent hôtel très confortable à tout point de vue, avec notamment une magnifique vue mer et comme toujours un personnel très sympathique.
Comment from Hotel Management
18 Jul 2024 by Syawal, Hotel Management
Dear Mr Frederic,Warmest Greetings from Swiss-Belcourt Kupang!Thank you very much for taking the time to give us a perfect rating and great feedback. Your feedback is really valuable, and we sincerely appreciate it. We hope you liked your stay with us, and we wish that the Swiss-Belcourt Kupang continues to be your preferred accommodation option for future visits to Kupang. Thank you once again, and stay healthy always,Best regards,Swiss-Belcourt Kupang
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Syawal, Hotel Management
Dear Mrs YurikoWarmest greetings from Swiss-Belcourt Kupang!First and foremost, we would like to say thank you very much for selecting Swiss-Belcourt Kupang as your preferred accommodation in Kupang. Thank you also for taking the time to leave us with a perfect rating. We sincerely appreciate it. We hope your stay was pleasant and memorable and that you will come back again to stay with us on another visit in the future. Thank you once again, and stay healthySincerely,Swiss-Belcourt Kupang
by A verified traveler
Posted 6 Oct 2022 on Hotels
Sangat direkomendasikan. Bersih nyaman. Staf resepsionis juga responsif, cek in cepat. Hanya saja menu sarapan perlu peningkatan
Comment from Hotel Management
7 Oct 2022 by Syawal, Hotel Management
Dear Bapak/Ibu,Salam Hangat kami dari Swiss-Belcourt KupangKami beserta staff mengucapkan terima kasih atas review terbaiknya selama menginap di Swiss-Belcourt Kupang.Sekali lagi kami ucapkan terima kasih dan kami tunggu kedatangannya kembali.Salam Sejahtera dan Sehat selaluHormat kami,Swiss-Belcourt Kupang
