Ratings based on 8 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
3.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2024
The hotel is for backpackers who usually stay at Hostel or 1 or 2 star hotels. This is not a hotel for business travelers - no desk. Plumbing issues - clogged drain in the sink. The room had a terrible odor - like there was some type of mold/flooding. The temperature control is limited to 22c. Toilet seats are strange. The common area is not really nice - also had a strange smell, and plastic bags of stuff strawn about behind the desk. The area is right in the middle of a busy market /shopping are - and it could be fun for a young person / backpacker - but there is no sound insulation. Literally the hotel is 2 floors above a main cobble stone road. The staff is very nice, however, I feel that for the price that is adjusted for Kunming's pricing, this hotel was over priced. Do not let the photos charm you, and the reviews are also suspect.
Comment from Hotel Management
11 Jan 2024 by Moon&Chalice Team, Hotel Management
Dear Joanna: First of all, We are terribly sorry about how you feel about our hotel which you didn’t tell us while you are here. And giving us such an unfair review is really hurting. The day you checked in was New Year’s Eve when there are many fireworks and celebrations on the streets, Normally it is very quiet at night around the area. We apologize for that again. That’s why we agreed with free cancellation when you want to move to another hotel. And you are right we are in the centre and the only last part of Old Kunming, that’s why we have cobble stone road downstairs. You are also right about maybe we are not suitable for business traveling, we are a famous historic building which we tried our best to turn it into an elegant nice hotel with all the real antique furnitures and real art paintings. And the guests who enjoy history and real local life and romantic touch of Kunming. Everything is in walking distance. The toilet seats are wood made in order to match the vintage style. We have antique tea table and chairs from 18th century in the rooms and when you said you need a desk to write, we offered to bring one to the room right away. All of our reviews online are true and from our guests all over the world. And we are always trying hard to improve ourselves.We are sorry again about you didn’t enjoy our style but it made us really upset that you gave us such a review. We care and value all the feedbacks from the guests. Hope you will stay with us again next time when you are not coming for business.
by A verified traveler
Posted 28 Oct 2023
A lovely hotel in a very beautiful historical building. Great location, easy to walk around to have food and enjoy the city.
Comment from Hotel Management
4 Jan 2024 by Moon&Chalice Team, Hotel Management
Dear Junsen, Thanks so much for taking your time and giving us your valuable review. We really appreciate it. It means a lot to us. And hope to host you next time when you come to Kunming ! Moon&Chalice Team
by A verified traveler
Posted 26 Dec 2020 on Hotels
Comment from Hotel Management
4 Jan 2024 by Moon&Chalice Team, Hotel Management
Dear Catherine, Thanks so much for taking your time and giving us your valuable review. We really appreciate it. It means a lot to us. And hope to host you next time when you come to Kunming ! Moon&Chalice Team
by A verified traveler
Posted 29 Jan 2020
Comment from Hotel Management
1 Feb 2020 by LING, Hotel Management
Dear Guest， Thank you for your choosing and high value comments. We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time. Best Regards, Moon & Chalice Group
by A verified traveler from China
Posted 24 Sep 2019 on Hotels
All rooms are non air conditioned due to preservation status .
Rooms are beside main road and due to windows needing to be open with no air con , makes it almost impossible to sleep with the noise coming over outside as it is low
Location wise faultless as it is in the middle of the pedestrian shopping area with food choices aplenty and shopping areas all within walking distance
Comment from Hotel Management
26 Sep 2019 by Moon & Chalice Group, Hotel Management
Dear Guest,
Thank you for your choosing and high value comments.We are deeply sorry to inconvenience you. The hotel is a historical building,so we are not allowed to install air-con in it.We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time.
Best Regards,
Moon & Chalice Group
by A verified traveler
Highly recommend. Will come back again
Posted 18 Jul 2019 on HotelsGreat location, great staff, great service; Unique decoration and atmosphere. Highly recommend.
Comment from Hotel Management
18 Jul 2019 by Venus Ma, Hotel Management
Dear guest,
Thank you for your choosing and high value comments.
We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time.
Best Regards,
Moon & Chalice Group
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Moon&Chalice Team, Hotel Management
Dear Wai Lam, Thanks so much for taking your time and giving us your valuable review. We really appreciate it. It means a lot to us. And hope to host you next time when you come to Kunming ! Moon&Chalice Team
by A verified traveler
Posted 27 Oct 2019 on Hotels
Comment from Hotel Management
29 Oct 2019 by Venus, Hotel Management
Dear Guest，
Thank you for your choosing and high value comments. We will pay more attention to details and service in the future. We hope to bring you more perfect experience next time.
Best Regards,
Moon & Chalice Group
