Ratings based on 300 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2022
Front desk staff was polite, kind, pleasant and competent. Conveniently located for enjoying parks and downtown. Wish it had an electric outlet and more counter space in the bathroom and no elevated partition that could be easily tripped at the bathroom entrance.
by A verified traveler
Posted 28 Oct 2022
The hotel is very close to the Gymnasium where we had our Aikido Seminar. It was in easy walking distance.
Room was very compact and difficult for my husband who is 6ft height.
Comment from Hotel Management
28 Oct 2022 by Green Rich Hotel Suizenji Yoshii, Hotel Management
Thank you for using Green Rich Hotel Suizenji.We are happy to hear that you were satisfied with your stay.
by A verified traveler
Posted 26 Aug 2022
Staff was very nice and extremely helpful. They have a nice breakfast buffet. The hotel was generally clean. We had unfortunate experiences with the hot water. It's exceptionally hot and both my husband and I experienced the cold water turning off in the middle of our showers leaving us in an extremely hot shower which was not pleasant. It was only for a couple of seconds and then the cold water kicked in again but you need to watch out for that.
by A verified traveler
Posted 16 Aug 2022
Front desk is well-kempt, but the rooms are not very clean. My bathroom smelled terrible. Rooms also have a weird layout, with the minifridge way up in the front of the room by the door and a huge step up into the bathroom (not atypical for Japan, but this step is uncomfortably large). Easy access to trams and Suizenji Park, but I imagine there are better options.
by A verified traveler from NJ, USA
Posted 1 Jan 2020
Hotel location is right by the bus stop ver convenient. It’s a basic business hotel with good price. The complaint that I have is the cigarette smell in the room. I asked yo change the room the second day and was switched to a room with a stand alone AC. The smell condition improved.
by A verified traveler
Posted 23 Oct 2019
Reception can speak English very well. Next to tram station and easy to take high way bus to Fukuoka airport just the stop not far from hotel.
by A verified traveler
Posted 12 Oct 2019
This property is small, dirty, and old. I love budget hotels, but this one fell below average standards.
by A verified traveler
Posted 7 Oct 2019
Tram & bus was right outside which was great. However the lift smelt of smoke and the hallway had a strange odour, so not pleasant
by A verified traveler
A Perfect Place to Stay in Kumamoto.
Posted 13 Sep 2019 on HotelsFirst of all, you must understand that this is a business hotel and what that means in Japan. So, yes the rooms are small but compared to other business hotels I have stayed at, they are actually a bit larger. Bathrooms are tiny, but this one had a tub whereas the others did not. Green Rich is clean. The staff is ready to assist. Their English may not be great, but when I had trouble figuring out the AC control, one of the staff accompanied me to the room to explain it. That's customer service! Breakfast was fabulous. Well worth the amount charged. Everything was freshly prepared and in large quantities. Is it a "bacon and eggs" kind of breakfast? No, but it is an outstanding Japanese one. Location is perfect. The hotel sits across the street from the street car and a bus stop is less than a block away. There is a beautiful park just behind the hotel with walking paths throughout. To "seal the deal", the price of the room was very reasonable. Despite what others have said in their reviews, this is a perfect place to stay in Kumamoto City.
by A verified traveler
Posted 20 Jun 2019
The furnitures are old and smelly. The room is dusty. Air cond is not cold.
Location is good as tram station is just in front of the hotel.
