Ratings based on 13 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024 on Orbitz
Rooms were not clean , bad bedsheets, terrible food. if there is an option to give zero star for service i qualty of food i would. only manager was nice person but nobody listen him
by A verified traveler
Posted 21 Jun 2022
The resort is designed in a very nice way. You feel very close to the nature. The environment is very calm and soothing and you can hear the birds chirping around.
The only thing that one needs to know before booking this is that it is far from city center. Great if you have your own vehicle or else you will have to hire taxi to roam around
by Nupur
Posted 8 Jan 2018 on Hotels
Property is good. Staff is very polite. location is amazing. the food was not so good but overall i had a pleasant stay.
by ISHAN
An excellent place to stay. away from city hustle
Posted 1 Jan 2017 on HotelsIt was excellent stay, with very warm and friendly staff. I was impressed by the family room and the scenic view from the balcony. Though slightly far from the main city but gives you a peaceful environment. Suggest to have your own or hired vehicle. The food was tasty and nice..... overall an excellent stay. Would recommend for a a family stay
by Abhay from New Delhi
Stay at Heritage Village, Manali-Oct 15'
Posted 6 Oct 2015 on HotelsPleasant stay, Cottages are done to give a Swiss chalet, feel and look. About 12-15 kms from Mall road,best accessed from Pu.
Breathtaking views,warm people.Some infrastructure deficiencies can be worked on.
Recommended
for Everyoneby A verified traveler
12km from manali
Posted 30 May 2015This property is a bit far from manali and around to kilometres before naggar good property but if you are making a booking with them you got to take care of two things one you should have your own car and 2nd is if your booking through third party like xpedia (in my case) make sure you call and confirm your booking with the hotel.I booked through expedia but when I reach there these guys had not got confirmation on calling expedia they fixed it but took some half hour also the room I had booked was sold out and I had to take delux room by paying the difference there in cash..
by Umang from Mumbai
Really far from Manali.
Posted 8 Mar 2015 on HotelsVery far from Manali.. location is good but 17 Kms. far ... hence not that good, rooms and the Duplex was really good...
Comment from Hotel Management
11 Jul 2015 by Customer Delight Team, Hotel Management
We at Heritage thank your for your feedback.
Recommended
for Everyoneby Surendra from New Delhi
Very Nice hotel as far as location and comfort
Posted 12 Jun 2014
Pros: Location, amenities for family enjoyment, and the price they have offered.
Cons: FRONT DESK MANAGEMENT
Location: Tracking and enjoying the weather
Very good experience for family. Food, recreation and all amenities were very good with the price they have offered.
Comment from Hotel Management
8 Apr 2015 by Manager, Hotel Management
Dear Sir,
Greetings from the Heritage Family!
We would like to thank you for choosing Heritage Resorts as your destination for your vacations.
We thank you for your positive feedback and assure you that we shall do our best to maintain and improve the standards and expectations Heritage has set for you. Please do give us another opportunity to delight you whenever you visit Manali again.
We appreciate your time and thank you once again for choosing Heritage.
Looking forward to serving you again soon!
Warm Regards
Customer Delight Team
Recommended
for Everyoneby A verified traveler
Good View on front and back side of the hotel.
Posted 20 May 2014
Pros: Pleasent interaction with staff. Quick attention to issues reported.
Cons: Yes.A regular pest control should be done. Television set was in almost non working condition. Buffet dinner was not worth Rs.350 per person.
Overall Good Experience. Before confirming the package on the net, we spoke to your call centre. The call center agent did not inform us that we have to do our own arrangement for travel from Chandigarh to Manali. We came to know about this only after landing at Chandigarh airport. and this increased the overall cost of the trip for us. Please ensure that the package also includes the travel arrangement and costs of the travel from Chandigarh to Manali & Kullu.
Recommended
for Everyoneby gurpreet from india
gud sweet memories
Posted 28 Jun 2013
Pros: seren,seclusion
Cons: none
Location: gud one
its a gr8 place!!! secluded,away from the crowded city,it's serene. gud place fr a couple nd the family.
Comment from Hotel Management
5 May 2015 by Customer Delight Team, Hotel Management
Thank you for choosing to stay with us during your visit to Manali. We look forward for your next visit
