Ratings based on 220 Verified Reviews

4.3 out of 5
81% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Jul 2024
Excellent breakfast. Hotel also provided very good information on what to do in the area including hiking trails. Lack of AC was tolerable even in warm weather. Only disappointment was absence of laundry facility for guests which was contrary to Expedia list of amenities for the property. Would definitely stay again in the future!
5 out of 5
by A verified traveler

Great location in town centre

Posted 20 Jun 2024 on Hotels
Everything great with stay
4 out of 5
by A verified traveler

Posted 12 Jun 2024
Nice breakfast and ok rooms
5 out of 5
by A verified traveler

Peaceful and quiet

Posted 15 Apr 2024 on Hotels
The best breakfast of the 7 hotels that I stayed in. 10 minute walk to train station. Was given a guest card for the bus and other tourist attractions. Beautiful castle from the back window. Wonderful walking paths up the hill from the hotel.
5 out of 5
by A verified traveler

Posted 9 Oct 2023
Everything was excellent including breakfast.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jul 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Mar 2023
5 out of 5
by A verified traveler

Posted 8 Jan 2023
Stayed here as a stopover from Munich airport and the nearby ski fields. Hotel and restaurant excellent and a lovely old town with very interesting castle. Highly recommend.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Nov 2022 on Hotels
1 out of 5
by A verified traveler

Posted 30 Jan 2022 on Hotels
After email confirmation of the reservation we called as required the hotel for key code information. At this time we also confirmed with Mss. Karina of the reception that we request extra cushions and to confirm that we will have the ordered COMFORT ROOM with mountain few! At arrival the room was not a comfort room and few to inner courtyard which let you see only the other side windows, and no extra cushions provided. To inform the management we called the hotel number, but after a short discussion the person of the hotel mentioned to “SHUT UP” and hangup the phone. After trying to contact two times again and waiting 30 minutes for a proposed call, we called the emergency hotel mobile number where the person changed the room which had a terrace into the courtyard but still was not the ordered COMFORT ROOM, and my husband was requested to take 2 cushions from the previous room. Comment: we expect in a 4star hotel that the above mentioned issues never would happen ! And additionally the room standards is not the expected standard of a 4 stars hotel as it had some damages on bath tube and door frames, the minibar had only 2bottles of water inserted, no coffee or tee maker on the room, and not even a beverages vendor machine provided in the entrance area as the reception is closed from 10pm until 7am! Luckily in the morning a very good breakfast buffet, where the chef cooked a very tasty omelette.
Comment from Hotel Management
23 Mar 2022 by Marketing Manager, Hotel Management
Sehr geehrter Gast, wir bedauern Ihre Unannehmlichkeiten in unserem Haus sehr und möchten uns dafür entschuldigen. Betreffend der Minibar, möchten wir Sie darauf hinweisen, dass diese mit zwei kostenlosen Flaschen Wasser für Sie befüllt ist. Dies ist ein Service des Hauses, welcher nicht in jedem Hotel gratis angeboten wird. Darüber hinaus können Sie auf Wunsch jegliche Getränke an der Rezeption bestellen. Wir wünschen Ihnen alles Gute und herzliche Grüße aus Kufstein Familie Sappl & Team
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