Ratings based on 535 Verified Reviews

4.1 out of 5
98% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from New York

Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Caner Cakmak-Önbüro Müdürü, Hotel Management
Değerli Misafirimiz, ibis Istanbul West Otelimiz ile ilgili harika yorumunuz için teşekkür ederiz! Sizinki gibi yorumlar, standartları yüksek tutmak ve misafirlerimizin konaklamalarını keyifli ve konforlu hale getirmek için bize ilham veriyor. Konaklamanızdan memnun kalmanıza sevindik ve sizi en kısa zamanda tekrar görmeyi umuyoruz. Saygılarımla, ibis Istanbul West Hotel
5 out of 5
by A verified traveler

Posted 22 Aug 2024
Great place
Comment from Hotel Management
26 Aug 2024 by Caner CAKMAK - Front Office Manager, Hotel Management
Dear Valuable Guest,Thank you for your wonderful review of our ibis Istanbul West Hotel! Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
3 out of 5
by A verified traveler

Posted 9 Aug 2024
Comment from Hotel Management
11 Aug 2024 by Caner Cakmak-Front Office Manager, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your valued comments had been already shared with our team and necessary actions had been taken. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Caner CakmakFront Office Manager
5 out of 5
by A verified traveler

Posted 13 May 2024
Nice friendly basic hotel.
Comment from Hotel Management
16 May 2024 by Caner Cakmak Front Office Manager, Hotel Management
Dear Valuable Guest,Thank you for your wonderful review of our ibis Istanbul West Hotel! Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
3 out of 5
by A verified traveler

Posted 19 Feb 2024
Bathroom door not properly close
Comment from Hotel Management
19 Feb 2024 by Caner Cakmak Front Office Manager, Hotel Management
Dear Guest,Thank you for your comment about our ibis Istanbul West Hotel! Guest satisfaction is always our priority. We apologize for the technical problem you are experiencing. If you notify us during your stay, you can rest assured that all necessary intervention will be taken. Thank you for your understanding.Best Regards,
1 out of 5
by A verified traveler

Posted 19 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Caner Cakmak Front Office Manager, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your valued comments had been already shared with our team and necessary actions had been taken. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
1 out of 5
by A verified traveler

Posted 14 Sep 2023
Comment from Hotel Management
6 Oct 2023 by Caner CAKMAK-Önbüro Müdürü, Hotel Management
Değerli Misafirimiz,Geri bildiriminizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Daha iyi bir deneyim yaşamanızı dilesem de, öğrendiğimiz ve geliştirmek için kullandığımız şey bunun gibi geri bildirimlerdir. Olağanüstü bir misafir deneyimi sunmak için çok çalışıyoruz ve bu durumda yetersiz kaldığımız çok açık. Değerli yorumlarınız ekibimizle paylaşılmış ve gerekli aksiyonlar alınmıştır. Güveninizi geri kazanmamız için bize bir şans verirseniz, pek çok misafirimizin çok sevdiği harika otel deneyimini size sunmak için elimizden gelenin en iyisini yapacağımızdan emin olabilirsiniz.Saygılarımla,Caner CakmakÖnbüro Müdürüibis Istanbul West Hotel
5 out of 5
by A verified traveler

Great hotels employees and very friendly

Posted 23 Jul 2023 on Hotels
Was really amazing and comfortable, employees very helpful , Mr. Muhammed at the check out was very helpful . Quiet area and safe .
Comment from Hotel Management
25 Jul 2023 by Caner CAKMAK-Front Office Manager, Hotel Management
Dear Valuable Guest,Thank you for your wonderful review of our ibis Istanbul West Hotel! Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Caner CakmakFront Office Manageribis Istanbul West Hotel
4 out of 5
by A verified traveler

Posted 17 Jul 2023
I found the room clean and good breakfast options- what I needed shot a short stay. The front desk manager went above and beyond to help me find something good to eat and drink- i really appreciated that, he was very courteous and eager to help. Thank you
Comment from Hotel Management
19 Jul 2023 by Caner CAKMAK-Front Office Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Caner CAKMAK - Front Office Manager - Ön büro Müdürü
1 out of 5
by A verified traveler

Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
19 Jul 2023 by Caner CAKMAK-Front Office Manager, Hotel Management
Değerli Misafirimiz,Geri bildiriminizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Daha iyi bir deneyim yaşamanızı dilesem de, öğrendiğimiz ve geliştirmek için kullandığımız şey bunun gibi geri bildirimlerdir. Olağanüstü bir misafir deneyimi sunmak için çok çalışıyoruz ve bu durumda yetersiz kaldığımız çok açık. Değerli yorumlarınız ekibimizle paylaşılmış ve gerekli aksiyonlar alınmıştır. Güveninizi geri kazanmamız için bize bir şans verirseniz, pek çok misafirimizin çok sevdiği harika otel deneyimini size sunmak için elimizden gelenin en iyisini yapacağımızdan emin olabilirsiniz.Saygılarımla,Caner CakmakÖnbüro Müdürüibis Istanbul West Hotel
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