Ratings based on 537 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We will come back again
by A verified traveler
Posted 17 Nov 2024
The ease of check in was very convenient as we were able to check in before the stipulated time.
In terms of location, you have the convenience of being located on the river front and doorstep of a mall, but also shielded from the noise and hustle and bustle should you not be a shopping fan!
The breakfast buffet had a wide variety of options. The Food and Beverages manager on the evening of Sat 16 Nov 24 was outstanding; He took the time to recommend and explain the local dishes. Jee is also worth mentioning as she went above and beyond in her service.
Great place to stay - would come back again.
Comment from Hotel Management
20 Nov 2024 by Serene, Hotel Management
Dear Blessing,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to read that you enjoyed our hotel and found yourself staying comfortably with us. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching.Kind regards, SereneMarCom Manager
by A verified traveler from JERRABOMBERRA
Posted 13 Nov 2024
What a fabulous hotel. We were on the club floor which definitely makes a difference as we had afternoon tea and cocktails included. The club lounge overlooks the water and is magnificent. Room was good but as we had a twin room did not have water views unfortunately. Staff were extremely helpful.
Comment from Hotel Management
14 Nov 2024 by Serene, Hotel Management
Dear Lorraine,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to read that you enjoyed our hotel and found yourself staying comfortably with us. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching.Kind regards, SereneMarCom Manager
by A verified traveler
Posted 8 Nov 2024
The shared parking facility with the adjoining mall makes parking for hotel residents a great inconvenience especially during a time when there are events such a the Regatta going on last weekend.the hotel should have a separated parking facility just for hotel residents.
Comment from Hotel Management
11 Nov 2024 by Serene, Hotel Management
Dear Edwin,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a wonderful stay and that you enjoyed the convenient location. It is a pleasure to have you as our guest. At the same time, we take note on your feedback on the parking allocation. Your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests.Thank you for sharing your thoughts with us; we truly appreciate it as it helps us to understand our guests’ experiences. We hope to have the pleasure of having you with us once again!Kind regards, Serene MarCom Manager
by A verified traveler
Posted 7 Nov 2024
Closeness to the waterfront and helpful service.
Comment from Hotel Management
11 Nov 2024 by Serene, Hotel Management
Dear Megan,Thank you very much for your recent visit to The Waterfront Hotel and for rating us five star following your stay with us.We are glad that you enjoyed the convenient location and that you had a pleasant stay with us. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post! We constantly strive to give our guests the best experience while staying with us! We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager
by A verified traveler
Posted 19 Oct 2024
Overall pleasant stay with friendly staff. Large room but a bit tired, hotel in need of refurb, certainly redecoration. Breakfast good selection. Good location. Swimming pool in shaded area, open but recessed under a roof so no sun and cool water. No outside space any where to enjoy the sun, except a small space for the smokers! From previous reviews was expecting top notch! It wasn’t!
Comment from Hotel Management
28 Oct 2024 by Serene, Hotel Management
Dear caroline, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you loved the service provided by our professional team especially our pool attendant! At the same time, we are sorry to read of your encounters and we sincerely apologize for the less than satisfactory experience you had. Please rest assured that your comments will be treated seriously, and that we are now working on improvements. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, SereneMarCom Manager
by A verified traveler
Posted 4 Oct 2024
Couldn’t ask for a better location. Top notch property all around
Comment from Hotel Management
7 Oct 2024 by Serene, Hotel Management
Dear Cameron,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are happy to read that you enjoyed our hotel and found the satisfactory service during your time here with us. At the same time, we are glad that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, SereneMarCom Manager
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Serene, Hotel Management
Dear Alison,Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful to read that you had a wonderful stay with us and enjoyed the scenic view during your time here with us. At the same time, we are glad that you enjoyed our convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager
by A verified traveler from Warwick
Posted 5 Sep 2024
We liked the convenience to the Sarawak Waterfront. Lots of eateries and cafes. We were on the executive floor which includes a light breakfast and High Tea, for us it was more private and quiet with a wonderful view of the Sarawak River.
The staff are all very attentive.
What didn’t I like!
You have a Nespresso coffee machine in the room but you only get four capsules on arrival. If you want some daily you have to pay for them. Never have I been to a hotel that includes a Nespresso machine and you don’t get daily espresso capsules. For me this was disappointing.
The gym needs attention as the aircon doesn’t work well and some of the equipment needs updating.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Good
Comment from Hotel Management
20 Aug 2024 by Serene, Hotel Management
Dear Lay Hoon,Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than grateful to read that you had a wonderful stay with us. At the same time, it is heartwarming to know that you loved the services extended by our professional team. Our team will be delighted to read your compliments on their hospitality. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis.We look forward to welcoming you back to The Waterfront Hotel in the near future.Kind regards, Serene MarCom Manager
