Ratings based on 661 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 1 Aug 2024
Nil
by A verified traveler
Posted 30 Jul 2024
by A verified traveler
Posted 27 Jul 2024
Spacious room n big bath
by A verified traveler
Posted 11 Jul 2024
Very nice hotel in the quaint part of Kuching. situated at the mid point between Kuching airport and the city, about 15 mins each side. Very nice, clean and spacious room. The gym is a plus point if that’s what you look out for on a vacation. Breakfast is meh though.
by A verified traveler
Posted 7 Jul 2024
Clean and safe.
by A verified traveler
Clean and quiet
Posted 23 May 2024 on HotelsComfortable stay
Comment from Hotel Management
23 May 2024 by Imperial Hotel Kuching, Hotel Management
Dear Guest,Thank you for taking the time to share your experience on your recent stay in Imperial Hotel, Kuching. We are delighted that we could ensure a comfortable stay during your visit. We take pride in delivering great service and are thrilled that we were able to meet your expectations. We look forward to welcoming you again in the near future.Kind regards,Imperial Hotel Kuching
by A verified traveler
Posted 4 May 2024
The mall attached isn’t the best one in the area but if you want to do sown shopping or kill time, it’s connected to the hotel. The prices are good! They have a train ride kids can do but no playground. The hotel was great. I wish it had a thicker blanket BUT that’s probably not something I would say when it’s hot. The breakfast was good with lots of food and drink options. Omg the menu food was delicious and we got in around midnight, but fortunately they’re open 24 hrs. It was exactly what we needed after a 7 hour delay in the airport. I would highly recommend this hotel. I travel with a 4 year old and we felt safe and comfortable. The gym was good too.
Comment from Hotel Management
9 May 2024 by Imperial Hotel Kuching, Hotel Management
Dear Apriel,Thank you for taking the time to share your experience on your recent stay in Imperial Hotel, Kuching. We are delighted that we could ensure a comfortable stay during your visit. We are pleased to hear that you like our breakfast buffet spread & in – room dining menu. We take pride in delivering great service and thrilled that we able to meet your expectation. At our hotel, it is our goal to provide a comfortable and convenient experience for every guest. Also, we will definitely be reviewing the highlighted issue with our shopping mall team for future improvements. We are looking forward to welcoming you again during your next stay!Kind regards,Imperial Hotel Kuching
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Imperial Hotel Kuching, Hotel Management
Dear Kuldip,Thank you for taking the time to share your experience on your recent stay in Imperial Hotel, Kuching. All of us are delighted that we could ensure a comfortable stay during your visit.We are sorry that our hotel did not meet your expectation. Rest assured that we will always look for way to improve our products and services to best serve guests like you. We look forward to welcome you again in the near future. Thank you.Kind regards,Imperial Hotel Kuching
by A verified traveler
Posted 7 Apr 2024
Hotel was great. Facilities can be improved. But location is spot on as there is a connected shopping mall.
Comment from Hotel Management
8 Apr 2024 by Imperial Hotel Kuching, Hotel Management
Dear Hsiu Jiuan,Thank you for taking the time to share your experience on your recent stay in Imperial Hotel, Kuching. All of us are delighted that we could ensure a comfortable stay during your visit.Rest assured that we will always look for way to improve our products and services to best serve guests like you. We look forward to welcome you again in the near future. Thank you.Kind regards,Imperial Hotel Kuching
