Ratings based on 644 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bayan Lepas
Posted 9 Nov 2024
Very good
by A verified traveler
Posted 16 Sep 2024
Generally a very good hotel. However Wi-Fi only worked with a special code and Hilton honours link did not work. Also there was dust in some areas in the cupboard. Rest of the room was fine.
I had a river facing room and the views were amazing. Excellent location.
by A verified traveler from Tamworth
Posted 14 Sep 2024
We have a Premium King bed river view that’s 5*
All the staff are pleasant and exceed in every way. Laundry service is very good. The gym is 5* all brand new equipment. The only complaint is that Expedia did not put on there App that the pool is out of order due to being refurbished.
by A verified traveler from Winnipeg
Posted 23 Aug 2024
Met my expectations for a hotel in this class
Comment from Hotel Management
4 Sep 2024 by Adrian Teh, General Manager, Hotel Management
Dear Donald,Thank you for taking a moment to share your rate staying at Hilton Kuching. We are pleased to hear you found the overall experience to your liking and we're glad to hear that our hotel met your expectations. Thank you again for your feedback, we look forward to welcoming you back to our hotel in the not too distant future.Regards, Adrian TehGeneral Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by HIlton Kuching Team, Hotel Management
Thank you for the perfect 10 rating! and for taking a moment to share your experience staying with Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
by A verified traveler
Posted 19 Jul 2024
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Comment from Hotel Management
23 Jul 2024 by Adrian Teh, General Manager, Hotel Management
Dear Alison,Thank you for taking a moment to share your rate staying at Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
by A verified traveler
Posted 17 Jul 2024
Fantastic one night stay, staff were extremely helpful and even though the property was undergoing some renovation work was being done every effort was made to ensure that this didn’t impact any aspect of the stay
Comment from Hotel Management
23 Jul 2024 by Adrian Teh, General Manager, Hotel Management
Dear Rachael,Thank you for taking a moment to share your rate staying at Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We appreciate your understanding about the ongoing renovation work and recognize our efforts to minimize its impact on your stay. Also, we are glad to hear that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the not too distant future.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Had a lovely stay at the Hilton Kuching. The hotel is recently renovated and very clean. The staff are understanding and professional. Special thanks to Ivan at the front desk for allowing us to check in early, which gave us the chance to freshen up before our afternoon tour.
Comment from Hotel Management
23 Jul 2024 by Adrian Teh, General Manager, Hotel Management
Dear Chui Chai,Thank you for taking a moment to share your rate staying at Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We are delighted to hear that you had a lovely experience and appreciated our recent renovations and cleanliness. It’s great to know that our staff, especially Ivan at the front desk, made a positive impact on your stay. We will be sure to share your special thanks to him for accommodating your early check-in, allowing you to freshen up before your afternoon tour.Thank you again for your feedback, we look forward to welcoming you back to our hotel in the not too distant future.
by A verified traveler
Posted 11 Jul 2024
A Pleasant Stay
Comment from Hotel Management
23 Jul 2024 by Adrian Teh, General Manager, Hotel Management
Dear Ruben,Thank you for taking a moment to share your rate staying at Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
by A verified traveler
Pool area under renovations .. you should ask 1st
Posted 9 Jul 2024 on HotelsEntire pool area under renovation, sure, i was allowed to use the pool at the pullman up the road but its not the same .. cannot use their towels, charge drinks to the room etc .. how is this scam allowed to go on? Hotels not revealing their construction works before booking? You want to post pics of the nice amenities.. you should provide the nice amenities.
Comment from Hotel Management
23 Jul 2024 by Adrian Teh, General Manager, Hotel Management
Dear Peter, Thank you for taking a moment to share your rate staying at Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We sincerely apologize for the inconvenience caused by the pool area renovation and the impact it had on your experience. We understand your frustration with not being able to fully enjoy the amenities as expected and the limitations faced when using the pool at the nearby hotel. We truly apologize for any inconvenience this may have caused and appreciate your understanding. We look forward to welcoming you back to our hotel in the not too distant future.
