Ratings based on 100 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2021
Wi-fi was extremely slow. This can definitely be improved
by A verified traveler
Posted 4 Dec 2019
by A verified traveler
Posted 18 Nov 2019
the furniture is old enough. the elevator is gloomy. the food was not good like the time i used to stay before.
by A verified traveler
Posted 25 Sep 2019
Furnishings tired. Fittings not well maintained
by A verified traveler from KL
Posted 16 Apr 2019
The best property in Kuala Terengganu
by A verified traveler from Penang
Posted 7 Feb 2019
Hotel room is too old. Too less choice of buffet breakfest compare to previous years and expensive
by A verified traveler from UK
Needs updating
Posted 17 Sep 2018
Pros: Staff
Cons: Everything
Location: Beach by hotel. Pulau Kapas is a must visit,- beautiful island, white sand and very clear water with many different types of fish.
The hotel was generally 'tired'! Balcony doors would not open and when maintainance man came to fix them he said the runners were broken so new doors needed and that would take a long time. I suspect in 10 years time they still won't be fixed! Curtains etc very old. The room was always well cleaned.
The food was generally cold, even when ordered from menu rather than the buffet. After a day we noticed a sign in the room saying tea/coffee were provided but a charge of 5 ringgit per day. Very small bottles of water in the room, which are usually complimentary were 3 ringgit. We bought a pack of 12 500ml bottles from the supermarket for 2.99 ringgit. In fact we were not charged for these services.
The staff were very friendly and willing to help.
by A verified traveler from shah alam
Just OK
Posted 22 Jun 2018Fair and just fine. Hotel foods - breakfast, not sufficient and limited choices.
Recommended
for Everyoneby A verified traveler
Ok, average hotel
Posted 25 Nov 2016
Pros: accessibility to nearby attractions
Cons: hotel furniture, swimming pool which looks dull, not really up to date
Location: a lot of attractions nearby, thats the plus point
was expecting too high, but turns out this is above average hotel, around 3.5 stars.
by A verified traveler
The facilities in the room very terrible.
Posted 11 Apr 2016Wifi is suck. only wifi without Internet connection. should be advertised as non wifi hotel. the towels is not enough. there's no towel to be placed on th toilet 's floor. Toilet's floor is very slippery. I and my friend also slipped a few times. The front desk ladies wear a lot of makeup, not polite and very slow. The bellboy even worst. My friend are pregnant and I assisting her with her luggage. While I struggling with 2 luggages, the bellboys (yes , 2 of them) do nothing and didn't even open the front door for me ( They have a very on. I just standing a few steps away from them. The staff and facilities were terrible. I won't recommend this hotel to anyone.
