Ratings based on 280 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Convenient
by A verified traveler
Posted 22 Aug 2023 on Hotels
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
by A verified traveler
Posted 22 Dec 2022
Strategic Location, dont like- no ironing board and dificult to used the iron
by A verified traveler
Posted 10 Aug 2022
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable.
*Given stained towel.
*Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room.
*blood stained on the wall and on toilet curtain.
*cigarete smells.
by A verified traveler
A terrible experience
Posted 17 Apr 2021 on HotelsI have no idea how this hotel got such high rating before this.
The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification.
I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am.
I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated.
The only consolation is the attitude of the staffs are good.
In nutshell:
1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this.
2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross.
3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast?
4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128.
Don’t stay in this hotel unless you absolutely have to.
by A verified traveler
Posted 9 Apr 2021
by A verified traveler
Posted 30 Mar 2021
the man and boy pool site very dirty and my son found berudu in the pool very dirty
by A verified traveler
Posted 19 Oct 2020 on Hotels
quite ok...clean n comfort...staff is average, maybe need more training on customer service
by A verified traveler
Very good
Posted 8 Sep 2020 on HotelsThe besttt hotel
by A verified traveler
COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.
Posted 6 Sep 2020 on HotelsThe 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses.
Cleanliness is ok with the room/hotel.
