Ratings based on 105 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
They'd gone out of business, days before !
Posted 13 Feb 2018 on HotelsThis hotel is closed!!! Out of business!!!!!
You should update your website. I was lucky that a person on the street directed me to this nearby hotel...
I feel I deserve a refund for my frustration, even though the management accommodated me in another hotel that they have nearby.
by A verified traveler
Great first visit to KL!
Posted 19 Oct 2017 on HotelsThe experience was amazing, close to train station and easy to get around.. no airport shuttle service but they do have cars you can take to the airport for very low price!!
Comment from Hotel Management
21 Oct 2017 by Management, Hotel Management
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.
by A verified traveler
Excellent value hotel located
Posted 19 Oct 2017 on HotelsGood hotel in the perfect location in the heart bukit bintang room was clean and comfortable
Comment from Hotel Management
21 Oct 2017 by Management, Hotel Management
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.
by A verified traveler
Posted 19 Oct 2017 on Hotels
Comment from Hotel Management
6 Nov 2017 by Management, Hotel Management
Thanks
by A verified traveler
Good hotel in great location
Posted 11 Aug 2017 on HotelsGood hotel with amazing location. Friendly staff and good room service
Comment from Hotel Management
21 Aug 2017 by Management, Hotel Management
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.
by A verified traveler
Clean n tidy
Posted 11 Aug 2017 on Hotels5 minutes walk from everything you want to do in bukit bintang. Great location..
Comment from Hotel Management
21 Aug 2017 by Management, Hotel Management
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.
by A verified traveler
Convenient
Posted 11 Aug 2017 on HotelsCheck-in was relatively fast. Got a spacious corner room.Sadly the aircond in this room wasn't cooling properly. Called reception and they immediately switched us to another room which was slightly smaller but reasonably spacious. Had a good night's sleep after that.
Comment from Hotel Management
21 Aug 2017 by Management, Hotel Management
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future. General Manager Zodiac Golden Place Hotel.
by Kean Yueh
Terrible and worse hotel
Posted 2 Aug 2017 on HotelsTerrible hotel that I have ever stay before.
- Receptionist took me 30 mins on check in progress where there is no others in the lobby.
- they given me first room where I only discovered their aircond was spoiled and I requested change another room
- changing room progress took me another 25~30mins
- second room given, aircond was function but the bed was dirty with black spot on it. totally not hygiene at all. The TV has a very bad signal which they put blame on the TV contractor and TV connector was loosen where you need to push it back else your TV will not function.
- Towel provided was stained with dirt which is total not acceptable ( I would rather they don't provide towel in the room instead of making me more frustrated)
- HOTEL.com should put some responsibility on showing the rating in search page which I think this deserved 1.0 points.
-HOTEL.com should also filter those bad hotel after so many negative feedback about this hotel.
Comment from Hotel Management
5 Aug 2017 by Management, Hotel Management
first time reported. rest 90% guest are happy staying with us. thanks for your feed back.
by Lee
Posted 10 Jul 2017 on Hotels
Comment from Hotel Management
12 Jul 2017 by Management, Hotel Management
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.
by A verified traveler from capetown
Stairs needs to be cleaned
Posted 2 May 2017 on OrbitzThe stairs seems like it has never been cleaned. Use a vacuume cleaner to clean the carpet on stairs.
Shower knob is too small. No hot water. Heater wasn't working.
Comment from Hotel Management
28 Jun 2017 by HOTEL MANAGEMENT , Hotel Management
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.
