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Zodiac Golden Palace Hotel

2.5 star property
Luxury hotel connected to a shopping center in Bukit Bintang with a 24-hour front desk

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December 2024
January 2025

Photo gallery for Zodiac Golden Palace Hotel

Property entrance
Premium bedding, desk, soundproofing, iron/ironing board
Reception
Property entrance
Lobby sitting area

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room

Premium bedding, desk, soundproofing, iron/ironing board

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Private bathroom
Coffee/tea maker
Satellite channels
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

View from room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Private bathroom
Coffee/tea maker
Satellite channels
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Premium bedding, desk, soundproofing, iron/ironing board

Family Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Private bathroom
Coffee/tea maker
Satellite channels
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room

Premium bedding, desk, soundproofing, iron/ironing board

Superior Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Private bathroom
Coffee/tea maker
Satellite channels
  • City view
  • Sleeps 3
  • 1 Queen Bed

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Air conditioning
Room service
Housekeeping
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About the neighborhood

Map
16 Jalan Bukit Bintang, Kuala Lumpur, 55100

What's nearby

  • Jalan Alor - 2 min walk - 0.2 km
  • Berjaya Times Square - 6 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 9 min walk - 0.8 km
  • KLCC Park - 19 min walk - 1.6 km
  • Petronas Twin Towers - 3 min drive - 3.1 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Imbi Station - 4 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪BB Park - ‬1 min walk
  • ‪Dino’s Thai Food Restoran - ‬1 min walk
  • ‪Mandarin Palace Restaurant - ‬1 min walk
  • ‪Kedai Makanan Toong Kwoon Chye - ‬1 min walk
  • ‪Sunflowers Brasserie - ‬1 min walk

About this property

Zodiac Golden Palace Hotel

Luxury hotel near Berjaya Times Square
Close to Pavilion Kuala Lumpur and KLCC Park, Zodiac Golden Palace Hotel provides a free daily manager's reception, dry cleaning/laundry services, and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Coffee/tea in the lobby, barbecue grills, and a front-desk safe
  • Smoke-free premises, luggage storage, and free newspapers
Room features
All guestrooms at Zodiac Golden Palace Hotel offer perks such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers
  • 32-inch LED TVs with premium channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (MYR 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MYR 100 per vehicle (one way)
  • Self parking fee: MYR 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Zodiac Golden Palace
Zodiac Golden Palace Hotel
Zodiac Palace
Zodiac Palace Hotel
Zodiac Golden Palace Hotel Kuala Lumpur
Zodiac Golden Palace Kuala Lumpur
Zodiac Golden Palace
Zodiac Golden Palace Hotel Hotel
Zodiac Golden Palace Hotel Kuala Lumpur
Zodiac Golden Palace Hotel Hotel Kuala Lumpur

Frequently asked questions

Is Zodiac Golden Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zodiac Golden Palace Hotel?

Self parking is available for MYR 5 per night.

What time is check-in at Zodiac Golden Palace Hotel?

Check-in end time: anytime.

What time is check-out at Zodiac Golden Palace Hotel?

Check-out is at noon.

Does Zodiac Golden Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 100 per vehicle applies.

Where is Zodiac Golden Palace Hotel located?

Located in Bukit Bintang, this luxury hotel is steps from Low Yat Plaza and Jalan Alor. Berjaya Times Square and Pavilion Kuala Lumpur are also within 10 minutes. Imbi Station is only a 4-minute walk and Bukit Bintang Station is 6 minutes.

Zodiac Golden Palace Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 47 out of 106 reviews" "
Rating 8 - Good. 5 out of 106 reviews" "
Rating 6 - Okay. 8 out of 106 reviews" "
Rating 4 - Poor. 15 out of 106 reviews" "
Rating 2 - Terrible. 31 out of 106 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

ASHWIN

Disliked: Staff & service
They'd gone out of business, days before !
This hotel is closed!!! Out of business!!!!! You should update your website. I was lucky that a person on the street directed me to this nearby hotel... I feel I deserve a refund for my frustration, even though the management accommodated me in another hotel that they have nearby.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first visit to KL!
The experience was amazing, close to train station and easy to get around.. no airport shuttle service but they do have cars you can take to the airport for very low price!!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel located
Good hotel in the perfect location in the heart bukit bintang room was clean and comfortable
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Good hotel with amazing location. Friendly staff and good room service
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n tidy
5 minutes walk from everything you want to do in bukit bintang. Great location..
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Check-in was relatively fast. Got a spacious corner room.Sadly the aircond in this room wasn't cooling properly. Called reception and they immediately switched us to another room which was slightly smaller but reasonably spacious. Had a good night's sleep after that.
Stayed 1 night in Aug 2017

2/10 Terrible

Kean Yueh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and worse hotel
Terrible hotel that I have ever stay before. - Receptionist took me 30 mins on check in progress where there is no others in the lobby. - they given me first room where I only discovered their aircond was spoiled and I requested change another room - changing room progress took me another 25~30mins - second room given, aircond was function but the bed was dirty with black spot on it. totally not hygiene at all. The TV has a very bad signal which they put blame on the TV contractor and TV connector was loosen where you need to push it back else your TV will not function. - Towel provided was stained with dirt which is total not acceptable ( I would rather they don't provide towel in the room instead of making me more frustrated) - HOTEL.com should put some responsibility on showing the rating in search page which I think this deserved 1.0 points. -HOTEL.com should also filter those bad hotel after so many negative feedback about this hotel.
Stayed 1 night in Jul 2017

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

SA, capetown

Disliked: Property conditions & facilities, room comfort
Stairs needs to be cleaned
The stairs seems like it has never been cleaned. Use a vacuume cleaner to clean the carpet on stairs. Shower knob is too small. No hot water. Heater wasn't working.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY VERY VERY BAD HOTEL!!!!
Very very very dirty hotel. Not worth it as what i paid. Very good location for eat and shop BUT a lot of prostitution surrounding there!!!

2/10 Terrible

Amz, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Read this first! DON'T STAY HERE!
I'm going to keep this short and snappy as I can go on for a while! The ONLY thing good about this hotel was its prime location near many restaurants and shopping centres. I stayed in room 102. Requested a room with a window. Got a room with NO window. The bed sheet and duvet cover were not washed. They were sprayed with fabric freshener and the bed sheets was full of sweat stains. Part of the duvet cover was chewed by some rodent. Floor is an absolute filth. Don't walk bare foot. Shower was okay but water was not hot enough. Tap and Sink were filthy and was obviously not cleaned before we checked in. No housekeeping during my 10 nights stay. We had to ask for new towels and loo roll etc which we then had to collect from reception. Used towels were then piled up in the room. As there was no housekeeping the trash bin in the room was overfilled. Breakfast is served in another hotel about 100m down the road and the only thing they serve is Indian Poratha and Omelette, EVERYDAY. We only had breakfast twice. Breakfast starts at 9:30am by which time my tours already started so was unable to have breakfast on a few of the days. The staff were okay. There are rats in the ceiling. I don't know how big they are but I'm guessing they are huge as one fell on the ceiling and it made a loud thump as though someone fell over in the room above. I initially thought that until I heard the rats run and scrape it's claws at night. EWW! You get what you paid for but this is not it!

2/10 Terrible

Bart, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not come back there!
Ever present smell of cigarettes; Rooms and bathrooms are in desperate need of new paint, new furniture and carpet. No fridge inside, nor any other available. TV, aircon and water heater work somehow, but better you can find on nearest verge collection. Certainly don't expect any toiletries. Pros I could find in a room: bed and sheets were ok; besides location is good

2/10 Terrible

Sophie

Disliked: Cleanliness, property conditions & facilities, room comfort
Really dirty
Might want to consider another hotel - it's so dirty there, I mean filthy. Only good thing is the very nice guy at the reception.

2/10 Terrible

ho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and terrible place
This is a terrible hotel, booked 4 nights for a family room. The room consists of 1 queen and 1 single bed, only can move side-way in-between. No table, has only a small stool, about 1 sq. foot, to be share with a family of 3. TV cannot received premium channels, complaints to front desk, no use, promise to fix, but never do. Air-con cannot be control, have to set at 16 degree C. Breakfast is bad as well, only 3 choices to choose from. Housekeeping is terrible too. No soundproof room, but its stated in web page, very noisy during the night. No coffee or tea in the common area, only a water dispenser. We decided to move out after 2 night stays at this terrible hotel. This place should not be call a hotel. I advise all fellow travelers, stay away from this hotel.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, dirty, unsafe
DO NOT STAY HERE! Pictures of rooms and room descriptions are highly misleading. The most glaring example: room description said "overlooking the city", but I got a room with no window at all, though that was the least of my problems with this place: - Pretty much everything in the tiny, windowless room was stained and dirty (floors, walls, bedding, etc.). Sheets and blankets seemed to have not been changed and washed in a very long time. - Room smelled of cigarette smoke. - The hotel is located in a red light district and felt very unsafe. It goes without saying that this place does not deserve a rating of 4.0. The fact that 4- and 5-star-reviews that call this place clean, comfortable, or even luxurious (?!) tend to be posted in clusters on the same dates (e.g. Oct 16, Sep 21) should have made me suspicious, but unfortunately, I failed to notice that before booking.

2/10 Terrible

Garrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have reservation, cigarette burns in sheets
We booked late at night and when we showed up the hotel said they didn't have our booking. They stated that the room we'd booked wasn't available and offered us to stay in a lower rate room for the price we booked at. Because it was late, we accepted, however when we got to the room it was abysmal: cigarette burns in the sheets, mold and mildew everywhere and very tiny. We left immediately and went to a hotel a block away.

2/10 Terrible

JEFF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good choice
This is by far the nastiest place I have ever stayed. I am a budget traveler and have booked rooms for less than 5 usd that outclassed this place. The only good thing I can think of was getting to meet some really good people who were displaced and had to live there. It is a refugee camp/brothel the rooms don't lock the bathrooms don't drain, toilet paper is a commodity not available to guests. The only way this place could be any nastier is to acquire livestock!! I have never given a bad review before simply rated them as I saw them but this places review deserved a bit more attention. If your booked here try to cancel.

2/10 Terrible

Jeff, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump.
Noisy old dump. Cheap ain't always best. Firstly got issued a room that hadn't been cleaned since the last guests. So got "upgraded" to another crappy room. TV didn't work and no hot water. Especially got to hate the street band that played under our window every night. They were as bad as the hotel itself. Actually, to be fair, the staff were pleasant and the location is pretty good but there has to be better hotels than this one in the area. I suggest you look for them.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
not satisfied with the environment, room condition and price

10/10 Excellent

FARYAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in KL
The staff were great with my toddler, always helped with luggage/buggy and anything else as I came and went each day. The room was cleaned well every day - and staff were happy to assist me if I needed further instructions in the hotel. The location is good and you can always get a taxi from outside on a daily basis. The facilities are good -

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but still needs to improve to make best
The room are well kept and the bathroom is beautiful. Friendly staffs and the hotel is strategically located at the heart of KL where everything is easily accessible by foot.

8/10 Good

Fausal , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and peace room. Excellence
superb location, in the heart of bukit bintang. Very near to the main hot spot. room big enough, comfortable

2/10 Terrible

Rene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed in! Do not book
Prior to our stay at this hotel we had backpacked around India and Sri Lanka so were familiar with what budget accommodation should offer. However this hotel was way below the minimum standard. To start with check out took a very, very long time with an incompetent receptionist. We then went to the room we had been allocated which was supposed to be nonsmoking but stank of smoke. We asked to be moved and were allocated another nonsmoking room which also smelt of smoke but as it was not as bad as the other one we begrudgingly accepted it. When we asked why both non smoking room had ash trays in we were told that people like to smoke in their room so they just let them therefore I would guess that all rooms are smokey. All hotel staff were unhelpful and rude, when we pointed out that we were unhappy this tended to be met with a smirk or smile rather than an apology. The hotel had groups of men hanging around the lobby area most of the time, it was really noisy with people coming and going at all hours with no sign of the sound proofing or the tea and coffee facilities advertised. The shower also did not work properly, the water just spluttered and trickled out of the shower head. Breakfast was also awful, it is not served at this hotel but another one down the road. When we entered the restaurant the tables were still dirty from the night before and we were told that they had no coffee, no fruit and no butter for the toast, they didn't even have a butter knife!