Ratings based on 54 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2020 on Hotels
excellent stay especially for someone who wants privacy and intimate couple honeymoon and getaway.
Comment from Hotel Management
10 Feb 2020 by Quinn, Hotel Management
Dear traveler. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
by A verified traveler
Beautiful end to my honeymoon
Posted 30 Oct 2019 on HotelsStayed here for four nights to end my Honeymoon, Villa was beautiful and the location next to Sunway pyramid shopping was fantastic.
Comment from Hotel Management
30 Oct 2019 by Quinn, Hotel Management
Thank you very much for your recent visit to Sunway Resort Hotel & Spa-- The Villas and for having taken the time to write about your experience.
All your lovely comments have been share with the team and thank you for recognizing their great work.
We are looking forward to welcome you back soonest again.
by A verified traveler from KL
Posted 3 Sep 2019
I do think there is room for improvement in areas like customer service.
Comment from Hotel Management
4 Sep 2019 by Quinn, Hotel Management
Allow me first to thank you for being happy to our villas. I'm so pleased that you experienced a deserved, lovely stay with us once again. Your recognition of our team’s commitment for bespoke service is rewarding. We look forward to welcoming you back for your fourth time with us.,
by A verified traveler
Posted 12 Jul 2019
Comment from Hotel Management
22 Jul 2019 by Quinn, Hotel Management
I am sorry to know that your rating is low based on your last stay with us. May I know what can we do better in the future?
by A verified traveler
Posted 5 May 2019
Good place for family holiday
Comment from Hotel Management
23 May 2019 by Quinn, Hotel Management
Thank you for sharing your exquisite experience and I cannot wait to welcome you back soon.
by A verified traveler
No kids in villa, resort is a bit old
Posted 25 Feb 2019 on HotelsWe were expecting to enjoy the villa in this resort, however we were told upon check in time that kids are not allowed to stay in the villa. We were so disappointed and surprised regarding this hotel policy. Mr. Mohammed Dawoud explained to us patiently and helped to arrange another suite room for us. We appreciated his help very much. Although at the beginning, my son was so disappointed and upset, yet after the day of crazy water slides in the Sunway water park, he almost forgot about the villa. The suite that was offered to us is actually not bad, clean and big enough for 3 of us, yet the decoration is a bit old and stained. We are not able to use the swimming pool as there was a heavy rain which made the swimming pool flooded. Breakfast is ok, you will have huge varieties of foods, but we experienced many people in the dining place, the tables and cutlery are not very clean. Overall, it’s a good and easy resort to spend with your kids, notwithstanding the adjacent water park, there are also many restaurants and a shopping mall close by.
Comment from Hotel Management
27 Feb 2019 by Quinn, Hotel Management
Thank you for your feedback. We appreciate you have accepted our arrangement for changing from villa to a suite. We are glad that you have enjoyed your stay with us.
We hope to welcome you and your kids again in our hotel soon! See you.
by A verified traveler
Posted 25 Dec 2018
Great and superb
Comment from Hotel Management
14 Jan 2019 by Quinn, Hotel Management
Thank you for your perfect rating. We look forward to welcome you back to Sunway City again!
by A verified traveler
Posted 7 Nov 2018
by A verified traveler from Australia
Posted 7 Oct 2018 on Wotif
Very good service, relaxing time spent at the villa, friendly staff and amazing food.
Comment from Hotel Management
14 Nov 2018 by Quinn, Hotel Management
Thank you for your great rating and comments. We look forward to see you again soon!
Recommended
for Everyoneby A verified traveler from Malaysia
Superb Service
Posted 17 Sep 2018,Superb service great food and staffs are very friendly and accommodative
Comment from Hotel Management
19 Sep 2018 by Quinn, Hotel Management
Allow me to thank you for taking the time to share your thoughts on the experience you had at The Villas, Sunway.
It gives me great pleasure to hear my team and I have managed to exceed your expectations. In the meantime, we remain hopeful you will get to stay with us again in not so distant future.
