Ratings based on 211 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
11 Oct 2024 by The St. Regis Kuala Lumpur, Hotel Management
Thank you for your exceptional rating!
by A verified traveler from Singapore
Posted 8 Sep 2024
Comment from Hotel Management
13 Sep 2024 by The St. Regis Kuala Lumpur, Hotel Management
Thank you for your exceptional rating!
by A verified traveler
Posted 9 Jul 2024
Friendly service and awesome breakfast.
Comment from Hotel Management
19 Jul 2024 by The St. Regis Kuala Lumpur , Hotel Management
Dear Wayan, Thank you for taking the time to leave us a 5-star review. We are delighted to know your stay with us was satisfactory, thanks to our warm service and breakfast selections. We look forward to welcoming you back to create more cherished moments at the Best Address.Best regards,The St. Regis Kuala Lumpur
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by The St. Regis Kuala Lumpur, Hotel Management
Thank you for the exceptional rating!
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by The St. Regis Kuala Lumpur, Hotel Management
Thank you for the exceptional rating!
by A verified traveler
Posted 2 Jun 2024
Splendid.
Comment from Hotel Management
5 Jul 2024 by The St. Regis Kuala Lumpur, Hotel Management
Dear Joshua, Thank you for taking your time to leave us a positive review. We are thrilled to hear that you had an fantastic time with us and look forward to welcoming you back in the near future. Best regards, The St. Regis Kuala Lumpur
by A verified traveler
Posted 29 May 2024 on Hotels
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
9 May 2024 by The St. Regis Kuala Lumpur , Hotel Management
Dear Seung, Thank you for your exceptional rating. We look forward to welcoming you back soon! Best Regards, The St. Regis Kuala Lumpur
by A verified traveler
A comfy stay
Posted 15 Mar 2024 on HotelsThe overall stay is good, staff are friendly but 2 things to improve compared to the St. Regis in HK
1). The toilet kept stuck and need to be fixed for 3 times during my stay, its kinda annoying
2). 908 did not get any tidying up services after the first night but 907 did receive such service, that is not very friendly at all
Services overall is good and it was a very pleasant stays at St. Regis. The services could be a bit more considerate but I enjoyed that, if there are improvements, think below are some ideas.
1). Shuttle Services: Think butler can book in advance to estimate to guest number needed for the services, easier to manage
2). Whatsapp services: That is what HK St. Regis offer, everything simply with texts, easy and carefree!
Comment from Hotel Management
26 Mar 2024 by The St. Regis Kuala Lumpur, Hotel Management
Dear Pok Sze,Thank you for your valuable feedback. We've taken note of your comments regarding our service standards, and we're committed to addressing them through training and improvement initiatives. Your suggestions are greatly appreciated as they help us enhance our services. We hope to have the pleasure of welcoming you back soon, so we can offer you the exceptional experience you deserve.Best Regards,The St. Regis Kuala Lumpur
