Ratings based on 198 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2020
by A verified traveler
Posted 21 Mar 2020
by A verified traveler
Posted 19 Mar 2020
by A verified traveler
Posted 16 Feb 2020
It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed.
by A verified traveler
Posted 11 Feb 2020 on Hotels
by A verified traveler
Posted 17 Jan 2020 on Wotif
by A verified traveler
Posted 12 Jan 2020 on Hotels
by A verified traveler
Waited 1 hr standing to check in
Posted 3 Jan 2020 on HotelsWe took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed.
by A verified traveler
Dirty room - Managers who don't care....
Posted 2 Jan 2020 on HotelsI am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room.
Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room.
We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment.
Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset.
We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately.
This has been a very horrible experience for me, with my visiting from France
Comment from Hotel Management
8 Jan 2020 by Anne Flora, Hotel Management
Dear Gillet,
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.
Please accept my sincere apology.
Thank you for staying with us, and we look forward to another chance to serve you.
Best Regards,
Hotel Manager
by A verified traveler
Posted 1 Jan 2020 on Hotels
