Ratings based on 1,641 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Clean , nice staff , elevator is an issue specially at peak time of checkout
by A verified traveler
Posted 29 Dec 2024
The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good.
Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.
by A verified traveler
Posted 24 Dec 2024
The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
by A verified traveler
Posted 2 Dec 2024
the room which i stayed was a little dark not new
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 23 Nov 2024
large room
by A verified traveler
Posted 11 Nov 2024
Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
by A verified traveler from Birmingham
Posted 10 Nov 2024
Excellent stay
Our suite was superb. Very large and spacious.
Bukit Nanas metro line also within walking distance. Over happy and would return
by A verified traveler
Posted 3 Nov 2024
I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
by A verified traveler
Posted 2 Nov 2024
I have stayed at Face apartments a number of times and have always received excellent service
