Ratings based on 1,633 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
by A verified traveler from Birmingham
Posted 10 Nov 2024
Excellent stay
Our suite was superb. Very large and spacious.
Bukit Nanas metro line also within walking distance. Over happy and would return
by A verified traveler
Posted 3 Nov 2024
I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
by A verified traveler
Posted 2 Nov 2024
I have stayed at Face apartments a number of times and have always received excellent service
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 16 Sep 2024
The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
by A verified traveler
Posted 8 Sep 2024
Not as nice, as advertised!
Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there!
Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable.
The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second.
Staff are friendly and helpful.
NON of my Expedia VIP status were acknowledged!
Overall, it is not a bad place, but it was way too busy for me…
by A verified traveler
Posted 18 Aug 2024
Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
by A verified traveler
Posted 2 Aug 2024 on Ebookers
Everything is good
by A verified traveler
Posted 31 Jul 2024
