Ratings based on 494 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by The 5 Elements Team, Hotel Management
Dear Thomas,Thank you taking the time to review your stay with us! We look forward to welcoming you back again soon!
by A verified traveler
Posted 23 Jul 2024
Nice place in china town, rooms were clean and comfortable. Not upfront with travel tax though however
Comment from Hotel Management
6 Aug 2024 by The 5 Elements Team, Hotel Management
Dear Quynh-Chau,Thank you for the perfect rating! We are glad to hear that you enjoyed your stay with us. We have taken note of your feedback and will share with Expedia for further improvements in displaying tax info on the website. We look forward to welcoming you to The 5 Elements Hotel again soon!
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
15 Sep 2024 by The 5 Elements Team, Hotel Management
Thank you Christopher for your perfect rating! We are thrilled that you enjoyed your stay with us. It was a pleasure to have you and we look forward to welcoming you back to The 5 Elements Hotel soon!
by A verified traveler from Singapore
Posted 2 Jul 2024
In Chinatown era, this is the favorite hotel
Comment from Hotel Management
16 Jul 2024 by The 5 Elements Team, Hotel Management
Dear Ha, Thank you for the 5 star review! We are thrilled to hear that you enjoyed your stay with us! It was a pleasure having you with us and we look forward to welcoming you back again real soon! Best regards, The 5 Elements Team
by A verified traveler
Posted 24 Jun 2024
We got the top floor which had a good view of KL tower and twin towers. The family rooms were spacious and interconnected which made it very convenient. There is not much of a space available for taxis to pick you up in busy hours so that was a little inconvenient. Breakfast didn't have much of an option if you are a vegetarian. But they still accommodated us for few days and had 1-2 items added in menu. They also provided early checkin on chargeable basis. You will also have to pay tourist tax of RM 10/night.
Overall a decent accommodation with in city center.
Comment from Hotel Management
16 Jul 2024 by The 5 Elements Team, Hotel Management
Dear Rahul, Thank you for taking the time to write us a review! We are thrilled to hear that you enjoyed your stay with us and the view in your room. Thank you for your feedback regarding breakfast and transportation. It was a pleasure having you with us and we look forward to welcoming you back again real soon! Best regards, The 5 Elements Team
by A verified traveler
Posted 20 May 2024
Great location right by Petaling Street. Our room was on the corner of the top floor with a view of the city and skyscrapers. The room is spacious enough for two. Our only complaint was that the bathroom seems run down, for example the towel rack was broken. The bathroom is small and the toilet doesn’t flush well. Other than that the room was well maintained and clean. Housekeeping was helpful and check in was easy. We had an early check in at 12pm for an additional 50rm.
Comment from Hotel Management
28 May 2024 by The 5 Elements Team, Hotel Management
Dear Daniel, Thank you for the perfect rating and for taking the time to review your recent stay with us! We are thrilled to hear that you had an enjoyable stay with us and we appreciate your feedback regarding the bathroom. Please accept our sincere apologies for any inconvenience caused and rest assured that your feedback have been shared with our housekeeping team for further improvements. Your feedback certainly fuels our team's passion to continue to deliver our best in creating an enjoyable and memorable guest experience. Thank you for staying with us and we look forward to having you back soon! Kind regards, The 5 Elements Team
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
14 May 2024 by The 5 Elements Team, Hotel Management
Dear Minh,Thank you for your review! We are glad you enjoyed your stay with us. We look forward to welcoming you back to The 5 Elements Hotel soon!
by A verified traveler
Posted 19 Apr 2024
This hotel is close to public transit so it’s easy to move around the city.
Comment from Hotel Management
28 Apr 2024 by The 5 Elements Team, Hotel Management
Dear Jeannie,Thank you for your review! We are glad to hear that you like the location of our hotel. We hope you enjoyed your stay with us and we look forward to welcoming you back again soon!
by A verified traveler
Posted 17 Apr 2024
Amazing and value for money
Comment from Hotel Management
28 Apr 2024 by The 5 Elements Team, Hotel Management
Dear guest,Thank you for the perfect rating! We are thrilled to hear that you enjoyed your stay with us. It's a pleasure having you with us and we look forward to welcoming you back again real soon!
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by The 5 Elements Team, Hotel Management
Thank you for your review. We value your feedback and we look forward to welcoming you back again soon!
